Toyota of North Charlotte

I would like to thank Matt Arenas , Michael Brown and David Watts for making my purchase of the 2016 Corolla a nice experience David McClurkin.

Gary, Steve and David were great! Gary did an excellent job in showing me a car. Steve did an excellent job in getting me a great deal and David made the finance part quick and easy.

My wife and I bought a new Highlander here at Toyota of North Charlotte after checking with or visiting over six other area and regional dealerships. What convinced us to buy here were clear differences in price, selection, and customer service. I'm not sure who is managing this dealership, but they must have a customer-service focus because their employees uniformly strive to make buying a great experience. A good example is the expertise, warmth, and speed with which our "paper processor" at the buying stage helped us complete the purchase. Signing a thousand forms, understanding the choices in financing, extras, and service options is always a pain, but we worked with Janelle Harris, who made the ordeal almost likable. She moved fast, but clearly explained what we were signing and what we should pay close attention to as we documented the sale. She's funny, friendly, and confident, which is infectious. Can't praise her highly enough. All in all, it was a great buying experience, and we love our new vehicle.

I'm Brad Warren,I recently bought a 2013 Toyota Tacoma from Toyota of North Charlotte.I would personally recommend if you are looking for a vehicle,Toyota of North Charlotte is the best I've ever seen. I would also like to thank Randy Gibson for all his dedication to seeing I was satisfied with my purchase,

Selling a new vehicle to a potential client involves one strategy and customer experience, but having the vehicle serviced routinely after the sale (or lease) often results in quite another. Normally a dealer makes a slim, but reasonable margin on a sale, but a large share of a dealer's 'accounts receivables' comes from servicing vehicles. Some dealers may be prone to 'padding' items to be checked on a vehicle (like your doctor ordering extra 'tests', just to be sure of the things you're NOT dying of...) in order to make extra money. But dealers of quality products having well-known performance profiles use structured servicing schedules, with discrete items already identified and costed out, to provide safe oversight of ongoing mechanical performance and deliver a predictable cost for service and the time required to deliver it. This becomes a matter of 'trust'. In addition, some dealers may have gorgeous showrooms with all kinds of amenities, but their 'back room' service departments are grubby, dirty, have uncomfortable chairs, no TV or up-to-date magazines, no coffee/tea, and employ snarling service reps who don't seem to give a xxxx about much of anything. That's why Toyota of North Charlotte is 'different' and refreshing! This dealer puts customer satisfaction 'first and foremost' -- from the sale or lease of a vehicle right through a continuing history of maintaining it. All personnel (both front and back office) seem to possess a real passion for -- and pride in their work. They have a strong 'team ethic' to support and encourage one another -- and to deliver a 'quality product' -- from the keys to your new vehicle, to a full explanation of the services routinely performed on it, and a smile and handshake at every meeting. The fact that the service-writing and sales areas of the dealership are fully and very attractively integrated under the same roof shows the importance of both functions to the collective 'whole' process of marketing automobiles. Eric Olsen is one service rep at this dealership who embodies and demonstrates a true professional approach to his work -- initiating service requests, then carefully following up with service techs to ensure all work has been performed before returning the vehicle to the customer. Eric provides wise counsel when 'unexpected' things are found -- particularly when potential safety issues are concerned, like damaged or worn tires or mechanical issues -- to alert customers for the costs and time required to address such issues. Eric and other service writers, as well as the sales staff at Toyota of North Charlotte are always professionally dressed, well-groomed, courteous, respectful, polite, and extremely helpful. That makes EVERY visit to this dealership a delight, and exemplifies what the term "customer service" truly embodies. G & S Steele - Huntersville

Was a great experience start to finish Mr brown was very knowledgeable and supporting Chris Supple did ever to get my deal done quickly and efficiently. Kim Vineyard was ready and waiting for me in finance so I was not there the whole evening I greatly appreciate the attention and acurracy that was wonderful.

Knowledgeable with the product needed Friendly and helpful when she greeted me when I pulled up.

Excellent service by Steve Gregory..we love our new Sienna. Everyone was very friendly and welcomed out dog Abby. Even gave her some water thank you so much!!

Great experience buying my new highlander from Walter and then closing the paperwork with David Watts. Both gentlemen were respectful, kind and helpful which is rare to find in the car buying industry. Toyota North Charlotte is THE place to go to buy a vehicle! 2 days later I even got a call from Stephanie of customer relations making sure I was still satisfied. Unbelievable! We WILL return for more vehicles and service!

Eric Olson and Toyota of North Charlotte once again proved to us why we drive all the way from Gaffney, South Carolina to Toyota of North Charlotte to our Toyota Highlanders serviced. Eric Olson's professionalism, attention to detail, thorough explanation of service needed and done, and his courteous and pleasant attitude make every service trip worth the drive. Robert and Pat Throneburg