Newport Lexus

As always, service was excellent. Everything was discussed, and explained as needed. I was quoted and approximate time, and price, and both were met in an acceptable manner.

I went to Newport Lexus yesterday to purchase a replacement for my 2009 RX 350. I have purchased my last two cars from this dealership and obtained excellent service for over 300,000 miles driven in them. So I already knew well the quality of this dealership and I didn't really consider looking anywhere else for a new car. I was unsure what model I wanted, but my salesman, Jorge, very patiently and perhaps cleverly led me to what I already know was the right car for me. He let me find the right car and color with a minimum of nudging and with no "hard sell." He invited me back today to hook-up my cell phone and patiently answered all my questions, which were many. I am in his debt for the way he helped me.

Always ready to help. Timely service, minimum wait. I also had a question about my financing bill and was helped very professionally by Anita Rami

I always like coming to this dealership. It is easy in and out with a comfortable lounge and refreshment bar. The people that work there is why I leased my GS 200T with them. From the reception to the service team checking me in and out when I drive up. I am always treated like I am family. The sales staff is accommodating and easy to work with. The service team calls me to tell me to bring the car in for service which came with the car lease and no dealer has ever done that. The service center staff is amazing. Working with Melissa A was worth the day of coming in. She absolutely went above and beyond to accommodate me and my ES350 that needed service this week. This the only Lexus dealer I will go to for my Lexus cars for service and leasing.

I was referred to the salesman and dealership by a very close and reliable friend who had done business with them before. The professionalism and courtesy shown by their staff should be emulated by anybody that wants to be in their business. No question was too dumb nor insignificant for them to handle with courtesy and expertise. Entire purchasing process was actually enjoyable!

Steve Tibbetts did an excellent job in making our buying experience a exceptional experience at Newport Lexus. My first encounter with Steve was my initial phone call to Newport Lexus regarding a particular RX350. He was very congenial and professional on the phone call and we set up a time to come look at the car. When I came to the dealership, Steve greeted us and showed us the car we called about. He was very informative about the car and I could tell that he was well versed on the RX350. Steve then showed us other RX350s that were much like the one we called about. What I really appreciated is he pointed out the different advantages of purchasing the different vehicles. I told Steve that I wanted to talk to my wife about the cars and he was sensitive to the fact that I wanted to talk to her privately. I knew that he was available if we had any questions. We asked Steve a few more questions and told him that we wanted to go home and talk more about the different vehicles. He did not give us a feeling of being pressured to buy right away. When we decided on what RX350 we wanted, we called him and set up a time to purchase it the next morning. Unfortunately my wife came down with a serious infection and had to go to the ER and we were unable to make out appointment. We called Steve to cancel our appointment. He was very understanding and concerned regarding by wife's health. Steve contacted us the next day to see how my wife was doing and said nothing about the purchase of the car. That showed me that he was concerned about us as individuals and not just a sale. When my wife got better a few days later, we came in and purchased a RX350. The whole process of purchasing the car was smooth and pleasant. Steve pointed out the super 161 point preparation that goes into buying a Lexus. I felt he kept a personal eye on how well our car was prepared for delivery. Steve went over the different aspects of our RX350 and we drove off feeling confident we were familiar with our car and that we had a pleasant experience. My wife and I feel that Steve Tibbetts is an excellent representative of Newport Lexus. After all, I feel that a company is only as good as the individuals that make it up and represent it. Steve Tibbetts is a definite asset to Newport Lexus. Thank you for a quality used car and a wonderful buying experience.

I had 3 small issues to be resolved but it took well over 2 hours. I resolved one of them myself, one of them was fixed, and the 3rd was unfixable. I waited a long time to get word on what was happening and it just took way longer than it should have. I know now to reserve a loaner car so that I am not waiting forever next time. It was not at all busy at the time either. There were only 2 other customers while I was there that were waiting for their cars, it was very quiet that day.

I was impressed with the prompt service even on a very busy day. The service representative, Roberto Nunez, was very thorough and efficient, and the car wash was the best ever. Thank You, Paul D. Bachmann

I've been a customer for about 9 years. The customer service is always superb. Robert Nunez was informative about my service issues and very accommodating.

My husband & I came in to look to upgrade my RX 350 (2008). This is the ! place that I REALLY do NOT like coming to. We always feel pressured, followed, uneasy, etc. Steve had come up to us telling us that if we have any questions he is there for us to ask. That was it. He did NOT follow us, hound us - NOTHING. So then we did have questions that he answered better than we thought he would. He showed us everything about the 2017 RX 350 - told us the pros & cons of buying used. We took up a lot of his time only to tell him we were going home to pray about everything we had heard. We came back the next evening to buy the 2017 RX 350. Finding out that Steve Tibbettts is also a Christian man was VERY comforting. He was honest, upfront with everything, truthful & our list goes on. We want to thank Steve for all that he did to make this buying adventure go very smoothly from beginning to the end. The crew you have washing the vehicles could use A LOT of help!! Our windows were terrible, the car was still wet.