Reviews
This dealership is the worst I have ever experienced in
This dealership is the worst I have ever experienced in my entire life. The service manager (Petty) is highly disrespectful and lies/manipulate by making a fake promise and issue false diagnostic on my car. On multiple occasions, my car has been miss diagnosed and still made me pay significant amount of money even after misdiagnosed my car. The only honest person at this location is Ms. Shelly Kennedy who is always attentive and supportive of clients. My bad experience with this location has inspired me to never want to use Kia products again and to write a detailed formative letter to the director of this company with all my evidence/proof. Thanks.
This dealership is the worst I have ever experienced in
This dealership is the worst I have ever experienced in my entire life. The service manager (Petty) is highly disrespectful and lies/manipulate by making a fake promise and issue false diagnostic on my car. On multiple occasions, my car has been miss diagnosed and still made me pay significant amount of money even after misdiagnosed my car. The only honest person at this location is Ms. Shelly Kennedy who is always attentive and supportive of clients. My bad experience with this location has inspired me to never want to use Kia products again and to write a detailed formative letter to the director of this company with all my evidence/proof. Thanks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great service!
Great service! Pete was very helpful and I was able to get exactly what I needed done in just one visit.
Great service!
Great service! Pete was very helpful and I was able to get exactly what I needed done in just one visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Natalie! We’re glad to hear that you had a great experience at Gerald Kia of Matteson and that Pete was able to assist you effectively. It’s wonderful to know we met your needs in just one visit. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson
Great staff and very quick service!
Great staff and very quick service! They diagnosed the issue and had me on the road quickly.
Great staff and very quick service!
Great staff and very quick service! They diagnosed the issue and had me on the road quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your kind words about our staff and the quick service you received at Gerald Kia of Matteson. We're glad to hear that we could diagnose the issue and get you back on the road quickly. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson
The service department wa great and easy to get too.
The service department wa great and easy to get too. The service techs were nice.
The service department wa great and easy to get too.
The service department wa great and easy to get too. The service techs were nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re pleased to hear you had a positive experience with our service department at Gerald Kia of Matteson. Our team works hard to make sure every visit is smooth and enjoyable. We look forward to welcoming you back next time. Sincerely, The Team at Gerald Kia of Matteson
Highly satisfied with prompt service provided.
Highly satisfied with prompt service provided. Courteous customer service. Excellent customer waiting area along with free beverages provided.
Highly satisfied with prompt service provided.
Highly satisfied with prompt service provided. Courteous customer service. Excellent customer waiting area along with free beverages provided.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! It's great to hear that you were highly satisfied with the prompt service and courteous customer service at Gerald Kia of Matteson. We're glad you enjoyed our waiting area and complimentary beverages. We look forward to assisting you again on your next visit. Sincerely, The Team at Gerald Kia of Matteson
Perfect customer service , Shelly gave me all of the
Perfect customer service , Shelly gave me all of the information i asked for. Would recommend to any one of my family members.
Perfect customer service , Shelly gave me all of the
Perfect customer service , Shelly gave me all of the information i asked for. Would recommend to any one of my family members.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Shaun! We are happy to hear that Shelly provided you with perfect customer service and all the information you needed. Your recommendation means a lot to us at Gerald Kia of Matteson, and we look forward to assisting you and your family in the future. Sincerely, The Team at Gerald Kia of Matteson
Friendly fast courteous personal always willing to go the
Friendly fast courteous personal always willing to go the extra mile explains the services that you have requested and asks if any other services are required
Friendly fast courteous personal always willing to go the
Friendly fast courteous personal always willing to go the extra mile explains the services that you have requested and asks if any other services are required
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're glad to hear about your positive experience with our team at Gerald Kia of Matteson. It's great to know that you found our service friendly and thorough. We appreciate your support and look forward to assisting you again in the future! If you have any additional needs, feel free to reach out. Sincerely, The Team at Gerald Kia of Matteson
They made the repairs I could afford .
They made the repairs I could afford .thank you for that. Shelly was very helpful and polite
They made the repairs I could afford .
They made the repairs I could afford .thank you for that. Shelly was very helpful and polite
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words, Roz! We're glad to hear that you were satisfied with the repairs and that our team's assistance, particularly Shelly's, met your needs. We appreciate your feedback and look forward to serving you again at Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson
l remain unsatisfied on the answer l received regarding
l remain unsatisfied on the answer l received regarding the package l purchased for oil changes and tire rotation. l was not given an agreement and the dealership has not provided the documentation that the rotation was no longer included in the offer when l traded the old vehicle in. It’s basically take their word for it and pay for the rotation eventough it was my understanding that it was part of the package.
l remain unsatisfied on the answer l received regarding
l remain unsatisfied on the answer l received regarding the package l purchased for oil changes and tire rotation. l was not given an agreement and the dealership has not provided the documentation that the rotation was no longer included in the offer when l traded the old vehicle in. It’s basically take their word for it and pay for the rotation eventough it was my understanding that it was part of the package.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the feedback and the time it took. We never want a client not satisfied and followed up with our finance department. You do have a maintenance contract for oil changes for certain. It expires 10/6/28 or 75,000 miles. This info is in your file for future use and we also texted the info to you as well. Sorry for any confusion and thank you for being our client! You are important to us. Sincerely, The Team at Gerald Kia of Matteson
The gentleman who checked us in kept us updated and was
The gentleman who checked us in kept us updated and was very professional. Thank you
The gentleman who checked us in kept us updated and was
The gentleman who checked us in kept us updated and was very professional. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Joan! We're glad to hear that you had a positive experience with our team at Gerald Kia of Matteson. We appreciate your kind words and hope to see you again soon for your next visit! Sincerely, The Team at Gerald Kia of Matteson