Gerald Kia of Matteson

I called about a Hyundai Accent stick shift. Spoke to DWAYNE and he said he would have someone call me back in 20 minutes. Of course no one called me back like DWAYNE said because DWAYNE is your typical lying dealership sales manager. I called back almost 4 hours later and he hung up and transferred the line multiple times. Apparently they do not like selling cars or calling people back who want to buy cars. Told me the car started at a little over $11,000 about a month ago but now it's almost $17,000. Seems like a very sketchy dealership. I wouldn't trust it or the lying employees. According to cars.com the vehicle was way overpriced anyway. Easy pass.

I purchased a 2022 Kia Telluride NEW, from Gerald Kia, and paid a $6,000 markup, during the COVID markup era. This vehicle was in park and running, but put itself in gear (shifter still in park) and the vehicle struck my garage. The incident caused damage to my vehicle and garage door. There was a recall on the vehicle, which Kia answer was to make the parking brake engage when the vehicle is running and in park. Gerald Kia service has had my vehicle for months (multiple times in and out). The transmission was replaced under warranty and the vehicle released back to me. Then the transmission started surging, gaining and losing power while trying to drive. All of the dashboard light came on. The vehicle is back at Gerald Kia and the placed a new computer in it. That solved half of the dash lights , but not all. Then I was told it needed a shifter. That didn't fix anything. Now I'm being told a corporate field tech needs to examine the vehicle, but there isn't one assigned to the midwest region anymore. So not only do the local techs not know how to fix the issue, there isn't a corporate tech available either. I have asked Gerald Kia and Kia corporate to buy ack the vehicle as a lemon and both refused. The lady at Gerald said she would call me back with an answer and never did. I was denied the opportunity to speak with the sales manager as well. So here I am with a $50,000+ paper weight of a vehicle. It's obvious all Gerald Kia cares about is making money and not standing behind the junk they sell. Kia corporate has an open claim and refuses to stand behind their product and take responsibility to fix my garage cause clearly by a Kia malfunction, which is a known problem!!!!PLEASE DO YOURSELF A FAVOR... DO NOT DO NOT DO NOT PURCHASE A KIA. DO NOT DO NODO NOT BUY FROM GERALD KIA OF MATTESON.

I want to thank Shelly in the service department for making the big repair of my Kia (older) a good experience. She kept in constant contact with me while it was being service. She made me feel confident that the job would be done properly, and it was! Whoever the mechanic was, thank you so much. I can't believe how much better my vehicle is. If I can get this excellent service every time. I will stick with buying another Kia! Thanks again Shelly and the mechanic!!! Maureen G

Had an oil change/tire rotation appointment for 9:30AM on 05/18/2024 at Gerald Kia of Mattesson. We arrived at 9:15 AM and our 2023 K5 was promptly checked in, photographed and driven away by Robert Garner, our Service Advisor. We regained control of our car at 11:55AM. We were told the oil change/tire rotation service would take about 1.5 hours with a required software update. Here are some fun facts to consider before putting your car into the service department at Gerald Kia of Mattesson. 1. At 9:29, about 5-7 minutes after Robert Garner drove away in our car, I received an excessive speed notification from the Kia Access App on my phone. My excessive speed threshold is set at 85MPH. Apparently, whichever Gerald Kia employee was in control of our car was driving it faster than 85MPH. 2. After the oil change service was completed and my car was brought out to us, I popped the hood and found new motor oil spilled all around the filter area of the undercar splash shield. I asked for a rag and cleaned this up myself. Several Gerald employees witnessed my exchange with Robert Garner regarding this sloppy workmanship. 3. Upon opening the driver's side door to depart I found new motor oil smeared on the right side of the driver's seat cushion. Again, I cleaned this up myself in the service advisors area. Several Gerald employees witnessed my exchange with Robert Garner regarding this next example of sloppy workmanship. 4. While driving home from the oil change service, I discovered that the radio station I had tuned in during the ride over to Gerald Kia had been changed to a station that is not on my pre-sets and one I would never listen to. 5. Later in the same day I discovered that a totally unfamiliar radio station had been added to my pre-set station list. Sloppy work and abuse of customer property. Never, ever going back. Don't bother calling to try to "make it right". I don't trust this dealership anymore. Like