Reviews
First time visitor was helped right away, staff was very...
First time visitor was helped right away, staff was very polite, justin briggs from sales helped find my new vehicle within minutes, pleasant experience overall
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That's wonderful to hear! Thank you for taking the time to share your thoughts with us and for choosing Rothrock Motor Sales for your recent purchase. Let us know if we can do anything else to help!
I would recommend the dealership. My biggest complaint is...
I would recommend the dealership. My biggest complaint is I did not feel that Tyler did a very good job of going over the features of the car.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Hello Sue, thank you for choosing Rothrock Motor Sales and for taking the time to share this helpful feedback with our team. We want you to feel 100% confident and comfortable with every feature of your new vehicle, and we encourage you to reach back out to Tyler or the rest of the team if you have any lingering questions or concerns that we can help with. Thanks so much for your recommendation and we hope to work with you again in the future!
Great , Thank you Dan to be kind with us and being so...
Great , Thank you Dan to be kind with us and being so helpful , you really did a good job and helping to have the best day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear that you had such a great experience!
Just purchased a Nissan Rouge and the salesman Matthew...
Just purchased a Nissan Rouge and the salesman Matthew Burke went above and beyond my expectations! He was very knowable and polite. He took the time to answer all my questions. I also met Nat ( finance) and Ian (manager) both were also very nice. I would highly recommend Matthew and Rothrock to all my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share such kind words about our staff! We really appreciate it!
Everyone that I had interaction with, spoke to me with...
Everyone that I had interaction with, spoke to me with respect. Not a number. That was refreshing. The customer lounge was up-to-date and very clean. This was my first time at Rothrock motors service department, and it left a very good impression
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We want to offer a sincere thank you for your kind words and for giving us the opportunity to serve you! We are grateful you chose to visit all of us at Rothrock Motor Sales and we will continue to work hard to provide great customer service for each visit. Thank you!
I have not had any problems with this dealership. Kevin...
I have not had any problems with this dealership. Kevin was great to work with. Finance manager explained the details of the loan and the maintenance agreement.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
This is great feedback to hear! Thank you for choosing our dealership and for sharing this review with us. Let us know if there is anything else our team can do to be of service.
KEVIN was great but the final numbers did not match what...
KEVIN was great but the final numbers did not match what we were shown on the white sheet. Some $280 higher in unexplained costs that we did not discover until we got home. Very upsetting for us.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to let us know about your recent experience at our store. We are disappointed to hear that your experience was frustrating. It's our goal to provide the best customer service possible for all our customers and your feedback will help us improve. We want to make sure we personally address your concerns and answer any ongoing questions that you may have for us. At your convenience, please reach out to our General Manager, Ron Carl, at 484-223-0554.
It was great working with Dan and Ajay. They were very...
It was great working with Dan and Ajay. They were very helpful with my purchase. Thank you guys! Not so much with the financing person.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
We enjoyed working with you as well! Thank you for visiting us at Rothrock Motor Sales and for sharing your feedback with us. We hope to make your next visit even better!
Tony has been AMAZING to work with! I loved my experience...
Tony has been AMAZING to work with! I loved my experience with Roth Rock! Definitely a returning customer! Thank you to the Team at Roth Rock!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for leaving us this great review! Tony is a great asset to our team and was more than happy to help! We appreciate your business and we hope the team can help you again soon!
This dealership is wonderful and always has been. The...
This dealership is wonderful and always has been. The staff is great in every way. We walked away with a used 2018 Hyundai Elantra in mint condition and I love it!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for leaving us this great review! We are thrilled to hear that you had a great experience with our team here at Rothrock. Please come back and see us again soon!