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Victory Nissan of Mechanicsville

(2,035 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:30pm
Tuesday 9:00am–8:00pm 7:30am–6:30pm
Wednesday 9:00am–8:00pm 7:30am–6:30pm
Thursday 9:00am–8:00pm 7:30am–6:30pm
Friday 9:00am–8:00pm 7:30am–6:30pm
Saturday 9:00am–7:00pm 7:30am–4:00pm
Sunday 12:00pm–5:00pm Closed
2024 state dealer award
View 10 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (877) 438-8905 (877) 438-8905
Used (855) 960-2030 (855) 960-2030
Service (888) 461-1186 (888) 461-1186

Reviews

(2,035 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Victory Nissan of Mechanicsville from DealerRater.

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The crew at hart Nissan were amazing, everyone is so nice

The crew at hart Nissan were amazing, everyone is so nice and helpful! Rod especially helped me out a ton after dealing with a difficult situation with another dealership. Everything worked out, and it wouldn’t have without Rod! I love my new 2023 Kicks!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. Congratulations on the purchase of your new Kicks!

Nicole was great to deal with she just needs to learn the

Nicole was great to deal with she just needs to learn the inventory and procedures a little more. My biggest complaint was trying to get a hold of someone to look at the two small issues we had with the car. I left a message and didn’t hear back for 3 hours from shauna (who we originally were talking to) so i called back two more times and kept getting a voicemail mail. Thats when nicole took over and it was smooth sailing from there.

Rating breakdown (out of 5):
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  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

While we're glad to hear that Nicole provided you with good customer service, we're disappointed that you weren't fully satisfied with your experience. If you would be willing to discuss this matter in more detail, please feel free to contact us directly. We would appreciate the opportunity to learn more and address your concerns.

Hands-down, the most low-key relaxed and stress free auto

Hands-down, the most low-key relaxed and stress free auto buying experience I’ve ever had and I’ve purchased a lot of vehicles in my 48 years. I was treated with respect and honesty. It was a smooth process. This dealership is genuinely a pleasure to do business with. I would recommend them to anyone of my family members and friends. I will be going there for my future purchases. They have a great team!!!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Eric, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new truck! All of us at Hart Nissan are glad to have you as a customer.

I received excellent customer service from Hart Nissan.

I received excellent customer service from Hart Nissan. The staff members are friendly and helpful. I really appreciate the assistance that I received from Joseph and Sheena. I’m very pleased with my experience with Hart Nissan!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Ann, Here at Hart Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Sheena and Joseph, and it was a pleasure having you at the dealership. We appreciate your review!

Rod is Amazing!

Rod is Amazing!! He’s very genuine and easy to work with. He will find all your needs and find the perfect vehicle for you. He treats you like a friend which is nice.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Considerate staff which met my expectations in obtaining

Considerate staff which met my expectations in obtaining the requested vehicle for purchase. Great follow up.

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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Hart Nissan. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

They did everything that I could possibly ask for and a

They did everything that I could possibly ask for and a lot more the staff at Hart Nissan are absolutely incredible and made buying my first car incredibly easy the fact that they take their time to let you know about all the different little features in your new vehicle really meant a lot because the one that I bought had a lot of features to go through.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

Courteous, kind, patient, understanding, reliable, trust

Courteous, kind, patient, understanding, reliable, trust worthy, caring, helpful. 1st class person and business. Would recommend Will Jackson to all my friends and family.

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a new car
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Consumer response

1st class business.

Consumer response

Would recommend friends and family.

Sheena was amazing and made buying process easy and fun.

Sheena was amazing and made buying process easy and fun. Amazing Customer service and I recommend working with her again!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

I have been dealing with Hart for at least 29 years.

I have been dealing with Hart for at least 29 years. The customer service is exceptional! Doug Compton just made buying a new car stress free. Doug is not high pressure and knows his product. .

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.