Serra Ford Gaylord

Courteous and speedy. This says it all. Making me say more is redundant . Thank you.

I recently brought my 2024 F-150 to Sarra Ford Gaylord for an oil change, and unfortunately, the service was subpar. It appears that the technicians cut corners by not removing the skid plate during the oil change, resulting in oil leaking all over my garage floor overnight. When my wife returned the vehicle the next day, they cleaned the undercarriage and rechecked the oil, but the inconvenience and lack of professionalism were already apparent. What’s worse, I was promised a follow-up call once the service was complete, and no one ever reached out. As a long-time customer of Bill Marsh Ford Gaylord, I was accustomed to consistent, high-quality service. Sadly, this experience with Sarra Ford Gaylord did not meet those standards. This has left me questioning whether I’ll return in the future.

The service is always great but the cost is very high. $30.00 for a air filter and maybe 1 minute to install it is kinda over-charging to me. $70.00 for so, is also expensive for an oil change.

Not only was the car I purchased very nice, the sales staff and everyone else at the dealership were exceptional, knew their jobs, were courteous, and very helpful. I must say that the process was very quick and easy. I think that I was in and out of the dealership within about 2 hours.

I brought my car for an oil change. Eric from the Service Dept has excellent customer service. He explained what he did and made suggestions regarding my tires. I was very happy with the sevice

Truck sat there for 4 months with a fuel delivery issue. Said they were going to wait for the ford recall to come out and see what ford suggested instead of trying other things. I wouldn't take them my hot wheel car to work on. Then they told me they'd give me blue book for it cause it was still under warranty so I agreed. Then when it came to make the deal they backed their price off

Made appointment 7 days in advance . Came home after truck was there 21/2 days after no calls or returned calls from dealership. I stopped in and truck was not worked on and they couldn’t work on truck until following day possibly But most likely until Monday. Took truck with out service being done

John was amazing to buy from. He was super nice and I told him what I wanted and we got a deal done. This was our third car/truck we have gotten from Serra ford(bill marsh). Will be back when we need a new one.

bought this older escape as a "winter beater". it was exactly as represented- rusty. and so far, trusty. heater, lights, wipers and 4x4 all work fine. great value for the money, i can keep my Taurus out of the oversalted Michigan roads. cash deal, did not finance.

Great buying experience working with John K for F150 lighting lease. No nonsense approach appreciated.