Serra Chrysler Dodge Jeep Ram Traverse City

Terrible service department it's a brand new lease truck and it's under warranty but they refuse to service it because it was not lease through them they told me to take it back where I got it and that's not right they just hate doing warranty work there's something seriously wrong with the drivetrain and they wouldn't even take the time of day to put it on the lift and look it over find the problem after I made the appointment and waited a month to get it in to be serviced and they told me there's nothing they could do about it

Purchased my new vehicle in June from Patrick Burley and was shocked at how well he took care of me and the time he took to make sure that I was getting into a safe and reliable vehicle. He took the time to show me all the features and made sure that I was comfortable in my new vehicle. I have had two separate service appointments and the service is unparalleled. On both occasions I was kept well informed about the status of my vehicle and all of the repairs that were occurring. I was notified when the vehicle was finished and it was also returned to me freshly washed. The Bill Marsh team never fails to impress me and I will continue to bring my vehicle there.

I brought in my 2019 Ram because at random the cluster would so out while driving. When I arrived at the dealership, I was warmly greeted with a handshake and was treated as I was the only priority the advisor (Andy) had of the day. I was checked in and shown where the waiting area was. There was coffee, tea, cookies and water for refreshments and the waiting area was clean and quite. A short time later, Andy came to tell me that they needed to order a part for my truck and that if I would like, Chrysler would pay for a rental if I didn't want to drive my truck while waiting for the part. Once the part was in, it was promptly installed and I was notified that my vehicle was ready for pick up. Once I returned to pick it up, I was again warmly greeted and my truck was pulled around for me. I greatly appreciate the fantastic service and would recommend this service department to any and all who need their vehicles repaired. Thank You Bill Marsh!!!!

We took our 2013 Dodge Ram to the Bill Marsh in Traverse City in August 2019 and here it is October and they still haven't fixed it . They had us get it twice saying it was fixed only having to take it back the next day because it was doing the same thing. I don't think they have real mechanic there. Just people working under someone else license. We have been lied to so many times I lost count. Next time we take it out of there and when it messes up again right away it will be taken to a real mechanic.

Bill Marsh has ruined three of my vehicles. There service manager is rude and doesn't understand basic communication. I had a vehicle in there six times for the same problem, and they didn't fix it. This happened on two separate vehicles. Because of my service contract, I was forced to go there or drive 60 miles to another dealership. When speaking directly to Bill Marsh, jr.; it is very clear that he doesn't care about people buying from his dealership. He comes off as a classic child who took over daddy's business. Snobby, spoiled and not caring as long as the money rolls in.

I walked out of this dealership after Steve F. claimed to be “too busy” to assist me. After several minutes of watching him walk around the dealership attempting to pawn me off to the lowest bidder, the frustration increased. I was truly disgusted by the way I was treated, especially because I have purchased 3 vehicles from them in the past. I shall never return to Bill Marsh, will never recommend them for anything and shall forbid any of my family members from considering this organization.

MY SON AND FIRST PURCHASED A CAR USED WHOLESALE FROM KALKASKA..WHEN WE HAD THE CAR INSPECTED IT NEEDED THOUSANDS OF DOLLARS IN REPAIRS..THEN Randy Wilts 0romised to be my knight in shining armour...bought a 2nd vehicle and way overaid...got IT home needs new conteol arms..the rear end shot..lied to my face..saying all that car needed was an 02 sensor..i trusted him.being a former State Trooper..but put me in a 2nd vehicle just as unsafe..DO NOT WASTE your time or money with this any of these Dealerships..if u do..be ready for lies and problems..cause that is all I purchased

Took my Jeep in for an oil change & software update, and was met with the most obnoxious person behind the service counter named Dennis. Dennis kept telling me he was too busy to deal with my appointment. When I got my car back I no longer had a working stereo or bluetooth, Dennis just said he was too busy to even make an appointment to look into the problem their service had caused. Had to take my car somewhere else to get everything working again. Spoke with a manager in Traverse City how said "I'll get right back to you as soon as I can look into it" Almost 3 months later it wasn't till I left them an unfavorable review on facebook that they took the complaint seriously. Spoke with Emily several times but all she can offer is cliches such as "solution focused" & "pathway to a solution" & "solution oriented" which all added up to zilch! Their solution in a nutshell was because they have a problem causing employee that I should just deal with someone else like the service manager...........Really?.....What happens when he's not in or on vacation? which is why I ran into Dennis in the first place, the service manager was on vacation so I was stuck dealing with Dennis. They are only interested now because they know I'm buying a new truck. Since their pathway to a solution focused answer is in a nutshell "Just deal with someone else" I intend to do just that, I'm going to be dealing with a dealer in Grayling and let my kids & friends know to steer clear of Bill Marsh. Not till Emily is focused on a solution that she'll have to "head them off at the pass" to find will they resolve any of their issues

Mark took care of all the details of our purchase of a Jeep Grand Cherokee with ease. He spent 45 minutes explaining the technical workings of the electronics when he delivered the car, set up our cell phones to work with the NAV system and sent us off smiling.

I purchased a used 2007 Dodge Dakota from Bill Marsh November of 2010. I test drove it and it was pulling really hard to the left. They told me that the tires were low and that it needed an alignment. After they realigned it, they said that if I decided to purchase the truck and it still was pulling after a few days, then they would look at it again and fix what was wrong. So I purchased the truck (knowing that I could return it within 5 days and get my money back if they didn't fix the problem). A couple days of driving the truck around, I noticed that it was still pulling, so I took it to a mechanic in Gaylord. They told me that it needed new lower ball joints (knowing that I was taking it back to the dealer to get fixed). Then, I called and told them that it needed to be fixed... and this is when they got shady. I took it in and they looked it over and said that it needed a new tie rod... something that they didn't find necessary to replace when doing their 100 point bull s*** inspection? **Dealerships are selling vehicles for a premium price because they are supposed to be in excellent condition by the way** I told him that my mechanic said that it needed new lower ball joints as well. The guy said that they'll look at it again and they pulled the truck back in the service garage. While they were looking at it, I went outside and watched them. While I was watching the service guy moving the tire up and down (any movement means that you need new ball joints), I mentioned the amount of play it had moving around. The mechanic agreed and then we said... "It this was your truck, you'd definitely be putting new ball joints in." He agreed. Long story short, they initially said that the ball joints were fine and didn't need replacing... and after about 20 minutes of arguing with the service manager, they decided to fix it (after I told them I wanted my money back and they could keep their truck)... funny how attitudes change after they see a sale walking away. Now, one year later, this truck is in the shop getting what replaced... the lower ball joints that were supposed to be fixed upon purchase of the truck. I told my mechanic what happened and asked if they go out that fast... he said they shouldn't, but he said there's no way of knowing what s*** the dealership put in there seeing how they were fixing it for "free." The purchase process was smooth and as pleasant as can be. Then the shady service department made my experience miserable... not to mention the rudeness I encountered while disputing with the manager. Bottom line, don't trust them... have your mechanic look at a vehicle before purchase. And make sure they are using a premium product when they fix anything.