Hyundai of The Shoals

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1 review)
122 U.S. 43, Tuscumbia, AL 35674

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1 review)

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It's all great unless you want to cancel extended service

May 22, 2025
By trkmeck from Rogersville, Al

It's all great unless you want to cancel extended service plans and GAP that they'll slide in on your loan. They were willing to cancel immediately if I traded with them for another vehicle but when I decided not to they said they couldn't cancel the items there. Well guess what. I got ahold of Hyundai, filled out the cancellation form and sent it to them only for them to tell me they forwarded it to the dealership. What a bunch of lyers. Now they're dragging their feet issuing the refunds. What a bunch of xx.

Rating breakdown (out of 5):
  • Customer service —
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello, Your feedback is important to us here, and we would appreciate the opportunity to speak with you to address your feedback about your recent experience attempting to cancel the extended service plans and the GAP insurance regarding the level of customer care that you were provided with. Please reach out to us at a time that's best for you. Thank you, Hyundai of The Shoals