Reviews
Everyone was very courteous and friendly.
Everyone was very courteous and friendly. And the service department took care of my problem promptly.
Everyone was very courteous and friendly.
Everyone was very courteous and friendly. And the service department took care of my problem promptly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
River is a great service person.
River is a great service person. And the oil change went smoothly. Good all the way around.
River is a great service person.
River is a great service person. And the oil change went smoothly. Good all the way around.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Went into dealership for oil change and for them.
Went into dealership for oil change and for them.to see if something was wrong with vehicle.. they charged a fee. Didn't have direct answer, so we left with a 800 number to suburu.. got charged for 4 hours of labor... when nothing was done! for no real answer. Would like to speak with management.. no answers just an idea of what it might be... took over 4 hours. No one communicated the fee or how long it was going to take ... had 2 children.... disappointing across the board....
Went into dealership for oil change and for them.
Went into dealership for oil change and for them.to see if something was wrong with vehicle.. they charged a fee. Didn't have direct answer, so we left with a 800 number to suburu.. got charged for 4 hours of labor... when nothing was done! for no real answer. Would like to speak with management.. no answers just an idea of what it might be... took over 4 hours. No one communicated the fee or how long it was going to take ... had 2 children.... disappointing across the board....
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Gina, thank you for bringing this to our attention. We would like to learn more about your experience. If you're willing to provide more information about your visit, please send us a message with your contact details so we can reach out to you. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. General Sales Manager - Trey Warren hwarren@subaruofcolumbia.com
Always get my service there and seems to always be pain
Always get my service there and seems to always be pain free. River deserves a raise.
Always get my service there and seems to always be pain
Always get my service there and seems to always be pain free. River deserves a raise.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Subaru of Columbia. We appreciate your business and hope to see you again soon!
Service at dealership is excellent.
Service at dealership is excellent. I know when I get service that the job will be completed as it should.
Service at dealership is excellent.
Service at dealership is excellent. I know when I get service that the job will be completed as it should.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Good It didn't take to long and the girl that checked me
Good It didn't take to long and the girl that checked me in Was good at her job.
Good It didn't take to long and the girl that checked me
Good It didn't take to long and the girl that checked me in Was good at her job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Very prompt and polite.
Very prompt and polite. Each person was happy to help. Job was completed to my satisfaction.
Very prompt and polite.
Very prompt and polite. Each person was happy to help. Job was completed to my satisfaction.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Wonderful to work with, employees very friendly.
Wonderful to work with, employees very friendly. Only thing they could improve is having a bigger location.
Wonderful to work with, employees very friendly.
Wonderful to work with, employees very friendly. Only thing they could improve is having a bigger location.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Knows Subaru products,friendly non pushy sales, found the
Knows Subaru products,friendly non pushy sales, found the car i wanted. Had my car on site within a day
Knows Subaru products,friendly non pushy sales, found the
Knows Subaru products,friendly non pushy sales, found the car i wanted. Had my car on site within a day
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Subaru of Columbia. We look forward to having you as one of our valued customers for many more years to come!
They were very helpful and quick with my service They
They were very helpful and quick with my service They were very helpful and quick with my service. I am happy to come back!
They were very helpful and quick with my service They
They were very helpful and quick with my service They were very helpful and quick with my service. I am happy to come back!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!