Reviews
Absolutely terrible .
Absolutely terrible . Zero communication I had to call daily to try to get an update . Never received a call back even when i asked for an update . He left a message telling me how busy he was and that he was the only service writer . Terrible customer service .
Absolutely terrible .
Absolutely terrible . Zero communication I had to call daily to try to get an update . Never received a call back even when i asked for an update . He left a message telling me how busy he was and that he was the only service writer . Terrible customer service .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Chall32, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com
Service managers: great….
Service managers: great….service: great…..ride from and to….great…..i’m happy. I’ll be back !
Service managers: great….
Service managers: great….service: great…..ride from and to….great…..i’m happy. I’ll be back !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
David, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Dan and David walked me through every step of the
Dan and David walked me through every step of the financing and warranty process, and made me feel confident with my purchase
Dan and David walked me through every step of the
Dan and David walked me through every step of the financing and warranty process, and made me feel confident with my purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Miller, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
We arrived with an emergency issue with my truck.
We arrived with an emergency issue with my truck. Pavel and Autostar worked us right in and got us back on the road in less time than originally planned. I am extremely appreciative of their willingness to help and timely service.
We arrived with an emergency issue with my truck.
We arrived with an emergency issue with my truck. Pavel and Autostar worked us right in and got us back on the road in less time than originally planned. I am extremely appreciative of their willingness to help and timely service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
brightcleaninc, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
I am very pleased w the service I get w my dodge Trx
I am very pleased w the service I get w my dodge Trx truck. They are very organized.
I am very pleased w the service I get w my dodge Trx
I am very pleased w the service I get w my dodge Trx truck. They are very organized.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
NO26, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Although it took a little longer to get my car repaired
Although it took a little longer to get my car repaired than I expected, they fixed all of the items that needed repair, and I’ve had the car back now for a week and it is driving like a new car. The dealership. pick me up and gave me a loaner cars for all of the time that my car was being worked on.
Although it took a little longer to get my car repaired
Although it took a little longer to get my car repaired than I expected, they fixed all of the items that needed repair, and I’ve had the car back now for a week and it is driving like a new car. The dealership. pick me up and gave me a loaner cars for all of the time that my car was being worked on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
SMILEDSGN, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
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- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Biteme, Thank you for writing us a review! We greatly appreciate your business. Welcome to the Autostar Family!
I am very impressed with the professionalism of Pavel and
I am very impressed with the professionalism of Pavel and the techs that worked on my vehicle. They made sure it was done right before releasing it to me.
I am very impressed with the professionalism of Pavel and
I am very impressed with the professionalism of Pavel and the techs that worked on my vehicle. They made sure it was done right before releasing it to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
HERBIEPHILLIPS, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!
Hourly mechanics rates are crazy.
Hourly mechanics rates are crazy. Items noted for service not completed during schedule service Service unsatisfactory
Hourly mechanics rates are crazy.
Hourly mechanics rates are crazy. Items noted for service not completed during schedule service Service unsatisfactory
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
MROOTBERG, I'm sorry to hear about your recent experience. We take feedback seriously and want to better understand what happened during your visit so we can make things right. At AutoStar, we're always striving to improve and deliver the best service possible—but we can't do that without hearing from you. Please reach out to me directly at your earliest convenience. Thank you, James Berger Chief Operating Officer (813) 716-8784 james.berger@autostarusa.com
Rhett was great and all of the staff went out of their
Rhett was great and all of the staff went out of their way to make my purchase fast and easy.
Rhett was great and all of the staff went out of their
Rhett was great and all of the staff went out of their way to make my purchase fast and easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
JGR2057, Thanks for the great review! We're glad you had a positive experience with us and hope to see you again soon! Welcome to the Autostar Family!