Singing River CDJR

Just left service department and I’m feeling totally ripped off. Originally quoted over $1200 for a 30000 mile service. Additionally, I had a low beam that was not working. This was not included in the quote. I told them I could not afford $1200 so they did less services and I was quoted $480 to which I agreed. When I went to pick up car the bill was over $800. I was charged $81 for the light and $200 for installation. I was told by service department that the bulb could not be an after manufacture part. I checked and the part at AutoZone is available for around $50. I was also told that installation could only be done by them which was a total lie. Beware, beware, beware

False advertising vehicles to get people in the door to rip them off and try to sell something they don’t want. Do not go and waste your time on these liars.

I had a very disappointing experience. I ordered a part and they sent me the wrong part then tried to blame me for ordering the wrong part. They then said the parts manager was out for extended leave and they could not do an exchange or return. The staff is rude and unprofessional. I will never do business here again and neither should you.

Called today (13 Sept 2023) to schedule maintenance for my 2007 Chrysler PT Cruiser, and was told that they do not work on vehicles earlier than 2008 models. I was shocked. My wife has a 2004 Honda, and the Honda Dealership in Florence works on her car. The mechanics must be morons who don't know how to work on older cars. Back in 2020, I had it in your shop, and y'all did over $5000. worth of work on it, and it STILL ran like crap, and two days later the engine light was back on. I was told that they couldn't find anything wrong, and to just "learn to live with the warning light being on." I am DONE with Chrysler because of y'all's incompetence and will be purchasing a brand-new HONDA next week.

This was absolutely the worst experience to date (7/13/2023), and I didn't think it could get much worse. 2022 Ram 3500 in for fuel filter change, dip stick recall and tire rotation. Dropped the truck off for an 0800 (appointment) on Tuesday and didn't get my truck back until 1730 on Wednesday night, but that's not the real issue as I know there are technician shortages. My main issue was that when I asked if all the items had been completed, I was told absolutely! When my truck was finally brought around it was blatantly clear that I had been lied to as the tires had not been rotated. How did I know you ask?? the new Firestone tire was still in place from when I it had replaced and the dirty inner doolies were still on the inside and the nice clean rims were on the outside...hmmm not so much. After I had to prove this to them, they rotated the tires. How many people have been cheated out of their money because they don't know to look? This has happened to me twice with his truck hence why the review this time as I brushed the first time off as a mistake. Now back to customer service, I had to initiate all contact as far as updates on my truck. I called, text and even had to use the chat function on the website to get responses. I have purchased two trucks from here and the sales side was great, but service...the worst experiences I have had in my 50 years of life, I will now look for a new dealership for future purchases and service department for maintenance.

I had a very disappointing experience. After communicating with Jennifer Armstrong at great lengths (email, text, & on the phone), I was absolutely shocked when I arrived at the dealership. After a two hour drive, and being told there would be "no surprises", the vehicle is in poor condition. I specifically asked about smell (which was fine), dents, dings, scratches, imperfections. There were plenty on the exterior (broken taillight, crack in the windshield, several cracks in the grill, scratch on the hood & a door, all the way to the metal, plus many scratches all over the vehicle, a prominent ding. The interior was nice. The young sales guy wasn't saying the right things to help the situation. He could use more training. When he got a boss, trying to find out his name, he was honest and said the vehicle should have never been put on the lot in the condition it was in. We appreciated the honesty. After all the conversations with Ms. Armstrong, I was willing to give up a day of my life, drag my father on a 4.5 hour round trip, leave my husband at home after having chemo this week, waste a tremendous amount of gas, I go home empty-handed. Just such a disappointment. I had my car title in hand, ready to trade, and drive off with my new-to-me vehicle. Could not be more frustrated and disappointed in the dealership. I don't recommend them. :(. I hope they get the vehicle the repairs it needs to justify the cost. Maybe this was an isolated event, but it should have never ever happened. :(

Great help and support. Jon Duster did great in talking me through getting exactly what I was looking for. I definitely recommend him if you’re looking for a vehicle.

Great conversation and knowledge about the car and not pushy about it nice and pasent Benjamin sanders

Purchasing a vehicle was quick and professional. Benjamin Sanders was knowledge about the process and cool guy to talk to during paperwork processing.

Benjamin Sanders was very helpful, plus he brought me snacks. Nice guy and a great person.