Reviews
Great service and communication!
I would absolutely recommend Tom Denchel Ford to anyone looking for a Ford in the state of Washington. I live in Seattle and they were able to locate the car I wanted and check off all the items from their office in Prosser, WA. Great service and very helpful during the entire process and it was very stress free!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Realy happy with ruben help on being my 5th car at tom dench
Very happy on service tom denchol ford has for my family will keep coming again and again i will recommend to my friends.and were i work
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really appreciate you taking the time to leave us feedback on your visit! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Purchasing a Toyota RAV4
We went to Tom Denchel with a specific car in mind. When we got there it was in the detail shop. However they got the car for us to let us test drive, helped us finance which was HUGE for us, and were kind and helpful the entire way through. It was my first car I’ve bought myself, and they made it an easy and enjoyable experience. I worked with Ruben who was very knowledgeable, and worked with me to get me an affordable price on my car. While we waited for paperwork he sat and talked with us. He was very attentive and professional. Then when we picked up the car, they were very flexible with getting the paperwork done and picked up. They were awesome and I would recommend to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!
Exceeded my expectations
Easiest car deal ever. If your looking fir someone who gets what it means to take care of a customer, look no further than Rick. The professionalism of Rick and his team was greatly appreciated. I will be telling everyone I know to buy from you!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fair deal
It was a pleasure working with this team. We thought they extended a fair deal and we expect to enjoy this vehicle for years. They listened and didn’t play games.
- Customer service 3.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Very satisfied with the personnel and the service
I've been buying vehicles at Tom denchel for quite a number of years and they do my service also I particularly like that they wash my vehicles when they service them they are very accommodating and try their best to make everything just like you like to have it
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy with work performed. Technician did nice job.
Work was performed nicely. The ac blower motor no longer works which is disappointing. This is not related to the repair that was done but the ac was left on max by the person who parked the car and when I started the car and I think it blew a relay or something in the blower circuit.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Great experience
Everyone from the salesman Todd to the finance staff and the parts dept bent over backwards to help trough the process and answer any and all questions, and performing what needed to be done, as well as satisfying my worries about going to a short be for my needs. They were all very professional and straightforward with their answers and followed through with exactly what they said they were going to do. This was the first vehicle buying experience that I did not feel like I was having one put over on me. Everything was done as agreed to without a hassle per the agreement of the deal. I would definitely buy another vehicle from this dealership with my last truck buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks, Rubin!
Rubin was the best: friendly, professional, very patient, kind. He made buying the mini van easy, no pressure on the test drive! Many thanks, Rubin!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Truck purchase
Gave me a fair trade on my truck and found a vehicle at the price I wanted. Would highly recommend. Purchase done quickly and without hassle
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
