ALM Nissan Newnan

I had the pleasure of being assisted by the very friendly members of their service team, who were exceptional and provided me with useful information and interesting purchase options

I was called about a truck I had inquired about. They told me it was available, could be financed and to come down. At around 9am I told them I'd be down around noon. I called them back around 10:00 and asked if I could come see the truck and they said, "yes, we will have it ready for you." When I got down there the salesman asked me for my driver's license. I had forgot my wallet at home. He said I wouldn't be allowed to see or look at the truck if I couldn't provide a license. What??? Ok. I had my wife send a picture of the license. Then the salesman says, "Well, we can't finanance that truck because it's so old." So I said well then we are done because they told me over the phone that they could. He then changes his tune and says, "We work with many banks. We can get you financed. No problem." I tell him I'm going to go outside and look around while he finished the paperwork he had to do. I went to look for the truck, it it was no where to be found. Then the salesman comes out and says oh it was picked up last night. It may still be available. It at another lot. What!?? You mean in the three phone conversations I've had BEFORE I came down no one took 5 minutes to make sure the truck was on the lot! I asked to speak to the sales manager. Told him what happened, that it was the first time at this dealership and that I was extremely disappointed. He asked me what he could do. I said you can give me an excellent deal on that truck. He didn't say anything. I said thank you for your time. Shook his hand and walked out. Sure, they blew up my phone with calls and texts before I went to look at the truck, but did anyone reach out after I drove all the way down there and they did nothing but waste my time? Nope. No call, no text, nothing. This is why dealerships get a bad reputation. Extremely poor leadership and extremely poor customer service. I will not go back and if I were you I'd stay far away.

They possess an exceptional blend of warmth and expertise, attending to me in a remarkable manner, resolving all my questions and supplying me with the essential details about the vehicle and other appealing alternatives

I'm nicely surprised not only by the speed of their team's response to my application but also by the excellent gesture of inviting me to try the car, which I like

They made a positive first impression on me with their extremely attentive staff, who gave me excellent service and great attention to care

This dealership thrilled me with their clear, honest answers about their available cars. Great fast service and amazing customer experience. Highly recommended

High-quality service, their friendly employees were thoughtful enough to respond to me instantly, offering me multiple buying options and other very appealing car options

This dealer had provided truly excellent customer service, exhibiting great kindness and care to me

Got an electronic notification that the advertised car I was interested was sold and no longer available. The next day a salesperson contacted me asking when I'd like to come in and see it???

We had a Wonderful Experience from Start to Finish on the purchase of our 2025 Nissan Armada. Sales Manager Justin Patterson was top notch on every question we had. Would Highly Recommend to anyone looking to purchase New or used from Newnan Nissan. Thank you again.