Apple Ford White Bear Lake

Making the appointment online was very easy. The oil changes was completed quickly and professionally.

Experience with Michael when doing paperwork and financing was not good as it made us feel untrusting and un easy. Took 4 hours. He kept filling out paperwork, having us sign it and then he would throw it away. He couldn?t explain the warranty or the lease care and gave incorrect info. Steve was a nice guy but couldnt explain the warranty on a courtesy truck. Asked to have manager call us on 2 different occasions and no call returned.

been buying cars and trucks since 1967 always gotten good, sevice and had great salesmen,dick johnson1967 and phil goldstein

I wanted to thank the sales person Geoff Jelnik. His expertise and knowledge of what I was looking for, hit 100% spot on! He is amazing at his job and really made me feel good about my purchase! Thank you Geoff!

Apple Ford is filled with friendly, professional, and extremely knowledgeable staff. I truly feel welcome and a part of the Ford team. My need auto needs are always met with perfection. Please try it, you will always come back.

Apple Ford is filled with friendly, professional, and extremely knowledgeable staff. I truly feel welcome and a part of the Ford team. My need auto needs are always met with perfection. Please try it, you will always come back.

Poor communication and service. I was very disappointed with service appointment and nothing was done or explained with their supposed “multi-factored” inspection. We picked the car up well before closing but no rep or tech met with us to go over any of the work. A cashier checked us out and they said they didn’t have that information. The service receipt simply said oil change and a “multifactored inspection.” The old service sticker was apparently too tough for your techs to remove so it was left there half scraped off and the new one stuck next to it obscuring visibility. If your service department doesn’t have some sort of solvent or know how to remove their old sticker, what else can’t they do? There was no word on the brakes which were previously marked in the yellow range. The new sticker said green. I guess they regenerated themselves. It really didn't look like anyone had been in the car to check things--usually after service I know because the headlights are turned off (as opposed to being on auto) and my seat settings which are very tight to the steering wheel because I'm short, were not touched. Maybe someone wedged themselves in there like a yogi and did check everything, but since no one could explain the magic multi-point inspection, we will never know. I'll just conclude to say that if I wanted the bare minimum and questionable expertise, I could have pulled into a Jiffy Lube and saved myself a lot of time and money. But for right now, we will be looking for another Ford dealer to get our Expedition serviced and kept in top shape in the future.

It was just an oil and filter change which went well. I always have my car serviced there because I hope to trade it in over there.

I would give them a ZERO....terrible...do not buy from here...I do not recommend

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