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East Dallas Volkswagen

(761 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 consumer dealer award
View 2 awards
2024 consumer dealer award 2023 consumer dealer award
New (888) 363-2904 (888) 363-2904
Used (888) 838-0125 (888) 838-0125
Service (888) 792-3287 (888) 792-3287

Reviews

(761 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of East Dallas Volkswagen from DealerRater.

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Cameron and service department were outstanding!

Cameron and service department were outstanding! I was impressed with the ease and speed given.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Service!

Great Service!! I would definetly recomend it to all my friends and family. thank you😀

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Rachel was a beyond amazing service advisor who seems to

Rachel was a beyond amazing service advisor who seems to give you the answers to your car concerns before you even ask them, it was very clear to me she goes out of her way to take care of her customers! Everything I look for as a customer with car issues I find at Rusty Wallis VW. Keep up the great business!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

My experience over the last 5 years with Rusty Wallis

My experience over the last 5 years with Rusty Wallis makes me believe this is an honest dealership that is willing to work toward the best interest of their customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

We always received great service and advice from.

We always received great service and advice from. D.J, our service advisor and Aaron, the service manager

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Bought the only brand new car they had on the lot.

Bought the only brand new car they had on the lot. Got home it had some scratches on the hood. Brought it back for them to buff the scratches out and they give it back to me with all the dust from where they buffed it out on it. Was already annoyed that when we got it they only filled it up 3/4 of the way and then I had to drive back from Royse City to have them buff the scratches and they gave it back dusty. SMH. Have 2 20 something’s that will probably be buying cars soon won’t be from Rusty!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best dealership in Dallas, treated like a vip every time

Best dealership in Dallas, treated like a vip every time I bring my car in for a service. Always leave feeling very satisfied with the work they have done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They were prompt and courteous.

They were prompt and courteous. There was very little waiting to get checked in. Once checked in they followed up with service to be done. They completed the work and we were out and on the Road.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Rusty Wallis VW works to make sure you are taken care of.

Rusty Wallis VW works to make sure you are taken care of. If any problems arise they will fix it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

DJ our service advisor is great An excellent to work with

DJ our service advisor is great An excellent to work with Very knowledgeable Very professional

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.