Reviews
Nate Haley is the reason I've bought 5 vehicles from
Nate Haley is the reason I've bought 5 vehicles from Autonation Brooksville! Nate is great to work with and is always available when needed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
The service is fine when you can actually get an
The service is fine when you can actually get an appointment. Tried for about 2 weeks calling and leaving VM's about appointment for recall repair on vehicle. Even called manager and left VM and of course no return call. This actually is not a new problem; I have used their service department for over 15 years and always difficult to get someone to answer phone. Press number for service on message robot and call will continually circulate with no one actually picking up phone. If another dealer was closer, I would have switched years ago due to this. Manager needs to address this and also return messages from customers. This is not a new issue and I have heard other people complain about telephone service. I get emails all the time about buying a new vehicle there, but they can't answer the phone so didn't get my last vehicle there. That is basic customer service.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Always take good care of me, Alan in the service
Always take good care of me, Alan in the service department in brooksville is the best, goes above and beyond
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk. Safe travels!
My service manager, Don, as always did a great job.
My service manager, Don, as always did a great job. He is familiar with my F-150 and takes the time to listen to any issues with my truck. He will also honestly explain any problems with my vehicle and service. Thanks, Vic
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us! Feel free to stop by if you ever need any more help.
Had to replace a front camera broken by a stone.
Had to replace a front camera broken by a stone. They spent 2 1/2 hours doing it. They didn’t give me an estimate and it cost over $600 to replace a very small camera. I went out to see progress and twice during that time, no one was working on the car. They could have delayed more and charged me another $200/hour. Will go to a Lincoln dealer in the future.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (352) 419-0810 to discuss what we can do to help.
Well, I tried to call the General Manager (Gary) at 3:30 in the afternoon. I was on the phone 15 minutes and hadn't talked to a real person. No matter what number I pressed I got the same result. I can't imagine why any would bother calling. The final invoice I paid showed that the estimate was $265.41 for only labor. I had already paid for the part which was $130.93. If they would have told me that the cost would be $625 to replace the camera, which was usable but cloudy, I wouldn't have done it. I would have taken the part and gone to a Lincoln dealer or not done it at all, since I've ordered a new Lincoln I can get along with the one I had for a couple of months. When I asked how long it would take Chip said not long. 2 1/2 hours is a pretty long time when the estimate was 1/2 of that.
I have only used the service department at this
I have only used the service department at this dealership as I purchased the car at a different dealership. Up until recently I have not had the best experience there, however, I have been assigned a new service advisor and she is WONDERFUL.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Autonation was able to schedule me promptly and perform
Autonation was able to schedule me promptly and perform warranty work on my Lincoln Corsair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
It’s always easy and convenient to have my vehicle
It’s always easy and convenient to have my vehicle serviced at AutoNation Ford in Brooksville. Brandy at the service desk is always polite and knows exactly what I need for my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Great repair service and the customer service was super
Great repair service and the customer service was super miss Brandy Mckelvy make feel like family alway keep me inform so the status of my truck. She is the best
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Tony, we're happy to hear you had such a positive experience with our team! We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
Professional, thorough, honest and open communication.
Professional, thorough, honest and open communication. The service department is great and go above and beyond to help. We have taken our vehicles there several times and each time it’s been a great experience. Service writer Alan is great to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!