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Johnson Ford of Burlington

(481 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
New (888) 357-4428 (888) 357-4428
Used (888) 360-4402 (888) 360-4402
Service (866) 477-9538 (866) 477-9538

Reviews

(481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Ford of Burlington from DealerRater.

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Joe is great.

Joe is great. Very helpful, easy to deal with. Purchased a couple of cars from him and would do business with again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Air Filter clips not fastened, Right rear tire lo 28#.

Air Filter clips not fastened, Right rear tire lo 28#. Good pickup and delivery. The video of the Battery condition audio was not clear, other audio was clear. Very convenient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Emily continues to provide excellent service.

Emily continues to provide excellent service. Her attention to detail and care for her customers is unmatched.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I was pleased with the service I received.

I was pleased with the service I received...Unfortunately, I had to wait longer than I was told or anticipated. But, thankfully, my vehicle was repaired properly and the service technician was very professional and left my vehicle very clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always a good experience at Lucas Ford.

Always a good experience at Lucas Ford. I went in for an oil change and tire rotation and they took care of me pretty fast. Everyone there is nice and helpful. From when I was first shopping for a Bronco Sport until now, two years later, I have always been treated the same. Great Dealership to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I can't express how appreciative I am for the outstanding

I can't express how appreciative I am for the outstanding service that I received at Lucas Ford of Burlington. I appreciate Steffon taking the time to keep me informed of the process. I especially loved the videos that I received of the work that needed to be done on my vehicle. A very pleasant experience and the refreshments were very much appreciated. So, to the Lucas Ford staff. Thank you so much for your excellent service and professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

This was the best experience getting mechanical work done

This was the best experience getting mechanical work done to my vehicle and not having to wait in a waiting room! No extra charge, either! 10/10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The Customer Service desk was very pleasant and answered

The Customer Service desk was very pleasant and answered all questions that I had asked, they also were very concerned about how I was getting back home.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I could wait at home .

I could wait at home .Polite. I liked the video of the inspection. Learned the measurements of brake pads and tires.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

A great experience, Joe Wilson, Emily and the tech that

A great experience, Joe Wilson, Emily and the tech that worked on my truck were the best

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.