Reviews
Joe is great.
Joe is great. Very helpful, easy to deal with. Purchased a couple of cars from him and would do business with again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Air Filter clips not fastened, Right rear tire lo 28#.
Air Filter clips not fastened, Right rear tire lo 28#. Good pickup and delivery. The video of the Battery condition audio was not clear, other audio was clear. Very convenient.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Emily continues to provide excellent service.
Emily continues to provide excellent service. Her attention to detail and care for her customers is unmatched.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was pleased with the service I received.
I was pleased with the service I received...Unfortunately, I had to wait longer than I was told or anticipated. But, thankfully, my vehicle was repaired properly and the service technician was very professional and left my vehicle very clean.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Always a good experience at Lucas Ford.
Always a good experience at Lucas Ford. I went in for an oil change and tire rotation and they took care of me pretty fast. Everyone there is nice and helpful. From when I was first shopping for a Bronco Sport until now, two years later, I have always been treated the same. Great Dealership to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I can't express how appreciative I am for the outstanding
I can't express how appreciative I am for the outstanding service that I received at Lucas Ford of Burlington. I appreciate Steffon taking the time to keep me informed of the process. I especially loved the videos that I received of the work that needed to be done on my vehicle. A very pleasant experience and the refreshments were very much appreciated. So, to the Lucas Ford staff. Thank you so much for your excellent service and professionalism.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
This was the best experience getting mechanical work done
This was the best experience getting mechanical work done to my vehicle and not having to wait in a waiting room! No extra charge, either! 10/10
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The Customer Service desk was very pleasant and answered
The Customer Service desk was very pleasant and answered all questions that I had asked, they also were very concerned about how I was getting back home.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I could wait at home .
I could wait at home .Polite. I liked the video of the inspection. Learned the measurements of brake pads and tires.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
A great experience, Joe Wilson, Emily and the tech that
A great experience, Joe Wilson, Emily and the tech that worked on my truck were the best
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
