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Johnson Ford of Burlington

(481 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–7:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
New (888) 357-4428 (888) 357-4428
Used (888) 360-4402 (888) 360-4402
Service (866) 477-9538 (866) 477-9538

Reviews

(481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnson Ford of Burlington from DealerRater.

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They always go 100 percent when working on your vehicle ,

They always go 100 percent when working on your vehicle , The people there friendly keep up the good work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

A special shout out goes to the Lucas ford staff Chris

A special shout out goes to the Lucas ford staff Chris Dunn took care of me he really hooked me up with a ford hat and he gave me brochures on the explorer bronco and f150 and he let me sit in the 2022 Explorer timberline carbonized gray shout out to Lucas ford and Chris Dunn

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Standard oil change.

Standard oil change. Wait time of almost 3 hours is too much. We were told it should take an hour?

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Fast reliable service with fantastic customer service!

Fast reliable service with fantastic customer service! Will not go anywhere else for ford service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My purchasing experience was amazing, I went in not

My purchasing experience was amazing, I went in not knowing what I would be able to get given the difficult times in the car industry. Lucas Ford went above and beyond for me to assist me in finding a vehicle I genuinely liked and works for me. I purchased a 2022 Ford Edge ST-Line and couldn't be happier with the selection. The Sales Department and Management team are courteous, respectful, knowledgeable. They definitely did all they could for me and I am forever grateful. I highly recommend coming to Lucas Ford and seeing what they can do for you in your vehicle search. Thank You Lucas Ford

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service, car broke down and they arranged to have

Great Service, car broke down and they arranged to have it towed to the shop, diagnosed the problem and had it ready when promised, Liza our Advisor was excellent!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Traded in my vehicle for a certified explorer.

Traded in my vehicle for a certified explorer. Alberto and joe were extremely helpful in getting problems I had corrected and in a timely fashion. Would 100% recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I reconnected with Joe Wilson after 9-10 years and

I reconnected with Joe Wilson after 9-10 years and purchased a 2022 Ford Bronco Black Diamond. Joe has everything ready for me when I walked into the dealership after work and made the whole process very easy and efficient. Lucas Ford makes buying a car very easy and stress free. I highly recommend buying a car from them and make sure to ask for Joe Wilson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is my 4th vehicle from Lucas and I am looking

This is my 4th vehicle from Lucas and I am looking forward to the next purchase. Lucas Ford goes above and beyond my expectations every time. Colin, Josh, Mike & Tom is a great management team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I went to Lucas motor to buy a Ford Ranger. Great...

I went to Lucas motor to buy a Ford Ranger. Great experience! Everyone there was very helpful and knowledgeable. They treated me very well and the whole process of buying a car was very smooth

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.