Morris Smith Ford of Leavenworth

Buyer Beware: Morris Smith Ford of Leavenworth is a Den of Deception We’ve purchased two vehicles from Morris Smith Ford in Leavenworth— one back in 2019, which was a decent experience, and another in May 2025. The cars themselves? Fine, no complaints there. But the dealership? A slimy operation run by liars and cowards who excel at broken promises and evasion tactics.They dangled two free oil changes as a sweetener during the sale, but when it came time to honor it? Crickets. Weeks of ignored calls to the GM, who apparently vanishes like a ghost when accountability knocks. Their pathetic excuse? Blaming it on some former employee who "ran the promo without approval" and got fired. Classic bait-and-switch sleight of hand—promise the world to close the deal, then shuffle blame to a scapegoat who conveniently doesn't work there anymore. This isn’t incompetence; it’s calculated dishonesty designed to fleece customers post-sale. If you value your time, money, and sanity, steer clear of these fraudsters. Shop elsewhere—anywhere else—or risk getting taken for a ride that ends in frustration and regret. Zero stars if I could.

Buyer Beware: Morris Smith Ford of Leavenworth is a Den of Deception We’ve purchased two vehicles from Morris Smith Ford in Leavenworth— one back in 2019, which was a decent experience, and another in May 2025. The cars themselves? Fine, no complaints there. But the dealership? A slimy operation run by liars and cowards who excel at broken promises and evasion tactics.They dangled two free oil changes as a sweetener during the sale, but when it came time to honor it? Crickets. Weeks of ignored calls to the GM, who apparently vanishes like a ghost when accountability knocks. Their pathetic excuse? Blaming it on some former employee who "ran the promo without approval" and got fired. Classic bait-and-switch sleight of hand—promise the world to close the deal, then shuffle blame to a scapegoat who conveniently doesn't work there anymore. This isn’t incompetence; it’s calculated dishonesty designed to fleece customers post-sale. If you value your time, money, and sanity, steer clear of these fraudsters. Shop elsewhere—anywhere else—or risk getting taken for a ride that ends in frustration and regret. Zero stars if I could.

They were nice and polite, however, we drove over 3 hours away to see a vehicle advertised, after calling to make sure they had it, and verify it had ZERO issues, mechanical or otherwise, before we made the trip. We were assured they go through a 175 point inspection and they wouldn't put a vehicle on the lot with problems etc etc. Within 5 minutes of our test drive, it was VERY obvious the vehicle had transmission issues. Extremely disappointing that they wasted our time and theirs, and that they were dishonest. Either they knew, and were trying to pass it off, or they didn't know, and should fire their tech who signed off that it was perfectly fine. Either way, completely unacceptable. We won't return.

Had an issue with my truck, my service advisor Amanda was on top of it. She had everything set for me when i got my vehicle down to services. Was in and out with a loaner in no time.

These guys are a joke! Don’t buy anything from Morris Smith Ford in Leavenworth! I don’t even trust their vending machines!!

Sold me a car that was used with no accident s, found out 2 weeks later it had been in a serious accident. Isaac the Sales Manager told me to “contact his attorney” because the Morris Smith Ford dealership was not going to do anything about it. My $29,000 car in 2 weeks is now worth $18,000 and Isaac said it was “My fault” because I didn’t check it out better. Also told me that in the State of Kansas it is Illegal to lower the fees they charge per State laws or they will be arrested for discrimination!

This dealership and their service department is a joke. We brought our Explorer in that we had originally purchased here for multiple recalls and some other basic services in mid July. One of the recalls was the exterior A-pillar trim. Without having replacement parts on hand, they pulled the A-pillar trim knowing that 90% of the time (they admitted this) that the trim will break. They also "lost" my car several times over following few weeks as I tried to get updates on the various service items needing to be completed. By mid August I was finally able to get my car back. No loaner car, no apologies. And to top it off the A-pillar trim still wasn't available, so I had to drive off with a car that looks like ghetto trash. I was told "late October" for replacements to come in and they would call. It's now the end of October and I had to call them for an update. I'm now being told end of 2024 or early 2025 for the parts to come in and I'll have to drive around looking like trash until then. This dealership was already bad under Zeck, and now it's a complete mess. Don't buy from this dealer, and if for some reason you do I recommend avoiding their service group entirely.

I can't speak highly enough of Zeck Ford and the staff that work there. I have now purchased two vehicles from Sage in the last three months. He is the type of salesman that I enjoy working with and he has created a return customer. He is honest and will point out issues with vehicles that need fixed and goes above and beyond to make sure the vehicle is in great condition prior to pickup. Sage I will be keeping an eye on the lot for a Lincoln Continental when you get a Black Label in. lol

Sage helped me purchase a 2022 F150 and it is a beauty! I truly had the best experience with Sage as a salesman. He was knowledgeable, attentive, and fast! If you are looking to purchase a vehicle I cannot recommend anyone better than Sage and Zeck Ford. They have a top of the line team who makes you feel supported and treats each client with courtesy and respect. Thank you Sage! You are one of a kind!

Dealing with Andrew was super. Very knowledgeable, but no pressure. Car didn’t work out for me, but would not hesitate to work with him again.