Reviews
S alrs people need to greet.
S alrs people need to greet. Customers more quickly and offer various products and prices. The dealership is Not in line with their customers and prices .
S alrs people need to greet.
S alrs people need to greet. Customers more quickly and offer various products and prices. The dealership is Not in line with their customers and prices .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kenny was very helpful.
Kenny was very helpful. There was an issue with the maintenance tech improperly using my own wheel lock key and forgot to return it after the service, but Kenny was able to rectify the situation quickly.
Kenny was very helpful.
Kenny was very helpful. There was an issue with the maintenance tech improperly using my own wheel lock key and forgot to return it after the service, but Kenny was able to rectify the situation quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you taking the time to share your review with us! Kenny appreciates the special shoutout. Our team always aims for excellent service, and we look forward to your next visit so that we may earn that fifth star. If you need anything in the meantime, please let us know.
I had a great experience with my sales person.
I had a great experience with my sales person. Smooth process for sure! Would recommend to others.
I had a great experience with my sales person.
I had a great experience with my sales person. Smooth process for sure! Would recommend to others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We aim high so that we can land among the stars. Five of them, to be precise! Thanks for the perfect rating and generous review.
I had an overall great experience at Norm Reeves Hyundai
I had an overall great experience at Norm Reeves Hyundai of Irving and would highly recommend them to anyone!
I had an overall great experience at Norm Reeves Hyundai
I had an overall great experience at Norm Reeves Hyundai of Irving and would highly recommend them to anyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic rating! Our team takes pride in offering top-notch service, and your review is proof they're succeeding. Come see us again soon!
Bryan is the best, very helpful & through.
Bryan is the best, very helpful & through. Would recommend all of my family & friends. Thanks.
Bryan is the best, very helpful & through.
Bryan is the best, very helpful & through. Would recommend all of my family & friends. Thanks.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re so glad to know you had an excellent experience! Thank you for giving Bryan and the team something to celebrate as we start the week. We’re here whenever you need us, so feel free to reach out anytime!
Had it not been for Natalie Harrison, I don’t think I
Had it not been for Natalie Harrison, I don’t think I would have ever had my vehicle fixed. She arranged for a courtesy vehicle (I supposedly had been on a wait list for a month) and she made it happen. She is amazing. Ken Demarest was my service advisor and he was fantastic. He communicated regularly and was very professional.
Had it not been for Natalie Harrison, I don’t think I
Had it not been for Natalie Harrison, I don’t think I would have ever had my vehicle fixed. She arranged for a courtesy vehicle (I supposedly had been on a wait list for a month) and she made it happen. She is amazing. Ken Demarest was my service advisor and he was fantastic. He communicated regularly and was very professional.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Natalie knows what it means to go above and beyond, and she puts in that extra effort every day! When combined with Ken's expertise, you'll know that you and your car are in good hands. Thank you for taking the time to review us. We hope to see you again soon!
Trustworthy.
Trustworthy. Easy to deal with. Rapid. On top of the issues and able to fix my car rapidly and correctly.
Trustworthy.
Trustworthy. Easy to deal with. Rapid. On top of the issues and able to fix my car rapidly and correctly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic 5-star rating! We’re thrilled to know you had such a positive experience with our team. Please stop by anytime or reach out if there’s anything else we can do for you.
They had my car for a month for a transmission issue.
They had my car for a month for a transmission issue. The first diagnostic and repair did not solve the problem ended up having to have a new transmission. The delay was too long and being told one of the reasons was I did not have the oil for the transmission and had to be ordered. Seemed very strange. When I picked up the car, finally everyone there was very accommodating and the general manager did all of the things I asked. In the end, I’m happy with the service. The wait time was unacceptable for a car with 5000 miles.
They had my car for a month for a transmission issue.
They had my car for a month for a transmission issue. The first diagnostic and repair did not solve the problem ended up having to have a new transmission. The delay was too long and being told one of the reasons was I did not have the oil for the transmission and had to be ordered. Seemed very strange. When I picked up the car, finally everyone there was very accommodating and the general manager did all of the things I asked. In the end, I’m happy with the service. The wait time was unacceptable for a car with 5000 miles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate you sharing your feedback with our team. Reviews like yours help us see what our strengths are, as well as how we can keep improving to make service smoother and easier. We hope to see you again soon so we can deliver even more fantastic service!
There are friendly, I feel they do the maintenance, but
There are friendly, I feel they do the maintenance, but don’t really follow through with your personal issues with the car. I have a matte finish. The car wash might as well not be one.
There are friendly, I feel they do the maintenance, but
There are friendly, I feel they do the maintenance, but don’t really follow through with your personal issues with the car. I have a matte finish. The car wash might as well not be one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Our team appreciates your honest feedback. We want to make your next visit with us live up to our high standards, and we'd like to speak further about your latest visit to ensure we succeed. Please contact Ken Demarest, Service Manager, at Kenneth.demarest@normreeves.com whenever you are available. Thank you.
Daniel was a great guy to deal with on this car.
Daniel was a great guy to deal with on this car. He was attentive and answered all my questions.
Daniel was a great guy to deal with on this car.
Daniel was a great guy to deal with on this car. He was attentive and answered all my questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome, thank you for sharing! Daniel leveled up your car-buying experience, making sure every question was answered and every move felt strategic. Your new ride is the ultimate achievement unlocked, and we’re ready for the next bonus level whenever you are.