Reviews
Great experience from Sales to finance Highly recommend
Great experience from Sales to finance Highly recommend this Dealership. No high pressure sales pitch
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your recent experience! It's great to know we delivered the 5-star experience that we strive for.
Two not so great experiences.
Two not so great experiences. Argued about dealer included oil changes from when vehicle was phrased new
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we regret to see that you weren't happy with your recent experience. We always want to deliver an experience that is efficient and transparent, and we're here to talk if you'd like. Please contact our Service Manager, Ken Demarest, at Ken.demarest@normreeves.com. Thank you, and we hope to regain your trust in us.
Conveniently found a way to avoid honoring the 100,000
Conveniently found a way to avoid honoring the 100,000 mile warranty by citing damage that may or may not have occurred elsewhere.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry you were dissatisfied with your recent experience, as we always strive for a 5-star experience. We're here if you'd like to chat about this further or have any questions about the details of the 100,000-mile warranty. Please contact Ken Demarest, Service Manager, at Ken.demarest@normreeves.com.
Had a good experience there.
Had a good experience there. The person that helped me was great but I'm bad with names.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for rating us today! We're glad our team helped and supported you during this monumental experience. We look forward to seeing you next time!
The service advisor was very helpful, and friendly.
The service advisor was very helpful, and friendly. They did a great job fixing my car in a timely fashion.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled that your service experience was top-notch! Thank you! We hope you'll check out our service specials next time you need help maintaining your ride.
Service person seems unhappy or rude .
Service person seems unhappy or rude . Could be better in customer care. Expected better. But rest all ok
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback; we truly value every customer’s perspective. We understand that your experience with our service left you feeling that our team could have been more welcoming, and we appreciate you bringing this to our attention. Reviews like yours help us assess how we're doing and we hope to deliver you a 5-star experience next time.
I had a great experience here.
I had a great experience here. Everyone was welcoming and helpful. I would come back here for a future service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your Hyundai’s care! We’re committed to earning your loyalty through consistent, reliable service from our helpful team. We’ll see you next time you’re due for maintenance. Just give us a call or contact us online.
Fine.
Fine. Stop sending me these text! I've said all I have to say Stop it
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Since our system is automated for text messages, you may need to contact our dealership directly to stop them. Please reach out to our General Manager, Asim Ali, at Asim.ali@normreeves.com at your convenience. Thank you!
The evidence of the flat tire was not shown and pictures
The evidence of the flat tire was not shown and pictures were not taken I am surprised when the advisor said we don’t have it not even the readings I believe I was cheated for the money not only this the fuel tank cleaner is supposed to be done at 20k miles but the advisor was like it’s due now just to take another $500 from my pocket I tried to reach via phone before the started the repair on my vehicle but they don’t respond calls
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing your detailed feedback. We understand your concerns regarding the documentation and timing of your service, and we appreciate the opportunity to review our processes to better serve our customers. If you'd like to discuss further, please contact our Service Manager, Ken Demarest, at Ken.demarest@normreeves.com.
Was satisfied with the oil change.
Was satisfied with the oil change. It did take a little longer wait time. Was able to get an appointment quicker.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It makes us happy that you had a satisfactory oil change! We appreciate your patience in waiting for your Hyundai. Thanks so much, and be sure to check out service specials to get more value our of your visit!