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Genesis of Denville

(1,647 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award
New (888) 490-7001 (888) 490-7001
Used (888) 882-2660 (888) 882-2660
Service (888) 904-1874 (888) 904-1874

Reviews

(1,647 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis of Denville from DealerRater.

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Had my first oil change for my new QX60. I waited for it...

Had my first oil change for my new QX60. I waited for it while it was being serviced. Everyone was very nice and professional. I definitely recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Helpful and proficient

While I usually prefer to have service done on my cars outside dealerships (often due to cost) I appreciate the professionals in the service department working with me on cost and ensuring I had the full 30K mile service on our Infiniti QX60. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great customer service. I’ve never been disappointed. My...

Great customer service. I’ve never been disappointed. My car was serviced quickly and efficiently and my car was washed. The team followed all health and safety protocols as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great service -quick -easy and professionalHowever, the...

Great service -quick -easy and professional However, the need to write at least twenty five words will certainly discourage people from writing a review. Please rethink that requirement.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Routine service and overall check

This was my first visit and I have to say the service was fast and perfect. I explained we are driving to NC in a few days and asked to have my Q60 looked over in detail. I was in and out in less than 35 min, We usually take our Infinitis to another dealer, but will be back to Salerno. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

super!

clean, respectful of clients, service team exceptional and knowledgeable, allie and klancy outstanding! welcoming and respectful! whenever i have leased or purchased i felt confident.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Sarah Wasiluk Internet Manager

always have a great experience

If you are interested in buying a infiniti I would strongly recommend this dealership. They are always very nice, and most importantly, they are very honest about service needed on your car. Clancy helped me the last time and he was awesome! All the staff is awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words. They are truly appreciated. Sincerely, Sarah Wasiluk Internet Manager

FIRST SERVICE

TOOK ME IN AT MY APPOINTMENT TIME AND THE CAR WAS READY IN A REASONABLE AMOUNT OF TIME. THE CAR WAS WASHED AND THE SERVICE REP REVIEWED THE WORK PERFORMED, APPLYING PROMISED DISCOUNTS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for The Great review, We truly appreciate your Business Sincerely, Sarah Wasiluk Internet Manager

Experience

My experience with the service department and overall dealership was good. They handled themselves professionally and safely, especially during the pandemic. Would recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Sarah Wasiluk Internet Manager

Great Service

It is always a pleasure to work with the service team at Infiniti of Denville!! They make bringing your car in for service a pleasant experience every time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5 Stars. Respectfully, Sarah Wasiluk Internet Manager