Reviews
Write a reviewYour survey is too lengthy.
Your survey is too lengthy. Shorten it, and allow shorter answers. Writing more words, so you’ll be happy with 15 words or more
Your survey is too lengthy.
Your survey is too lengthy. Shorten it, and allow shorter answers. Writing more words, so you’ll be happy with 15 words or more
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The salesman did a very good, no pressure job of selling
The salesman did a very good, no pressure job of selling me a slightly used luxury/sport car. He answered all of my questions about the vehicle and the sale process. Very professional. The finance director did a great job of explaining all of the extended warranties available. He also did a great job of explaining how the finances work.
The salesman did a very good, no pressure job of selling
The salesman did a very good, no pressure job of selling me a slightly used luxury/sport car. He answered all of my questions about the vehicle and the sale process. Very professional. The finance director did a great job of explaining all of the extended warranties available. He also did a great job of explaining how the finances work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It was good until the passenger seat belt would not move
It was good until the passenger seat belt would not move forward or backwards I really did likedealership people
It was good until the passenger seat belt would not move
It was good until the passenger seat belt would not move forward or backwards I really did likedealership people
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very nice friendly staff and most important - no
Very nice friendly staff and most important - no pressure. Nice clean dealership and nice people working there. We stopped in just to take a look and bought a new 2023 QX55, as it slightly resembled the older FX models that were the best cars ever built.
Very nice friendly staff and most important - no
Very nice friendly staff and most important - no pressure. Nice clean dealership and nice people working there. We stopped in just to take a look and bought a new 2023 QX55, as it slightly resembled the older FX models that were the best cars ever built.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rude and standoffish, had to go to different dealership
Rude and standoffish, had to go to different dealership to remedy issues. Not returning here
Rude and standoffish, had to go to different dealership
Rude and standoffish, had to go to different dealership to remedy issues. Not returning here
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Had to have another dealer diagnose the vehicle after
Had to have another dealer diagnose the vehicle after brought in for insurance claim because Akron infinity could not fix and repair vehicle told us it need rear differential and was unable to be driven found out at another dealer transfer case was broken after taking back to infinity to replace transfer case that they missed got my car back tonight with some notes they left me all over the hood will be filling law suite. Worst dealer ever service manager couldn’t fix a pen if he tried and general manager Frank has no common sense stay away run go somewhere else trust me worst dealer ever
Had to have another dealer diagnose the vehicle after
Had to have another dealer diagnose the vehicle after brought in for insurance claim because Akron infinity could not fix and repair vehicle told us it need rear differential and was unable to be driven found out at another dealer transfer case was broken after taking back to infinity to replace transfer case that they missed got my car back tonight with some notes they left me all over the hood will be filling law suite. Worst dealer ever service manager couldn’t fix a pen if he tried and general manager Frank has no common sense stay away run go somewhere else trust me worst dealer ever
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Bvaneck, We regret to hear that you had a negative experience with us but would appreciate the chance to turn your experience around. If you are willing, please contact us at (330) 644-1800. so we can work towards a resolution. We look forward to hearing from you. Take care!
Frank wants to go to court so I’ll see you there , and after I win will be coming back for more. You damaged our vehicle. You miss diagnose the problem and got rid of the evidence but I have all original paperwork and photos. And will not tolerate what you did to our vehicle. Also have all the text messages jury will agree and you will be paying all my fees after I win and more hope Mike and Frank get to keep there jobs for there negligent service
I have purchased many vehicles in my life and this is the
I have purchased many vehicles in my life and this is the first time dealing with Infiniti of Akron. Totally satisfied with the service and support
I have purchased many vehicles in my life and this is the
I have purchased many vehicles in my life and this is the first time dealing with Infiniti of Akron. Totally satisfied with the service and support
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Jpmiller, We appreciate your positive feedback on your recent experience with us! If there is anything more we can do for you, please give us a call or come by. Have a fantastic day!
This dealership is a great place to buy or service your
This dealership is a great place to buy or service your vehicle with a very friendly and helpful staff
This dealership is a great place to buy or service your
This dealership is a great place to buy or service your vehicle with a very friendly and helpful staff
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your five-star rating! Please let us know if you require any further support!
The dealership is very customer friendly, as the store is
The dealership is very customer friendly, as the store is bright and is exceptionally clean. All the staff I dealt with treated me with smiles and professionalism. Michelle, Mike, Grant and Aaron were courteous & knowledgeable. I would recommend Aaron to any of my friends if they were ready to purchase a vehicle. Overall a "VERY" positive experience!!!
The dealership is very customer friendly, as the store is
The dealership is very customer friendly, as the store is bright and is exceptionally clean. All the staff I dealt with treated me with smiles and professionalism. Michelle, Mike, Grant and Aaron were courteous & knowledgeable. I would recommend Aaron to any of my friends if they were ready to purchase a vehicle. Overall a "VERY" positive experience!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This dealership has become a joke Have purchased two
This dealership has become a joke Have purchased two cars here in last 5 years …one lease and the other for cash …every month we receive an email saying they would love to purchase our 2020 Infiniti back because inventory is low …went today and they refused to even spend the time to get a price for it ..Funny how both times we have purchased brand new vehicles from them …they never had a problem coming up with a trade in value …you have lost a loyal customer
This dealership has become a joke Have purchased two
This dealership has become a joke Have purchased two cars here in last 5 years …one lease and the other for cash …every month we receive an email saying they would love to purchase our 2020 Infiniti back because inventory is low …went today and they refused to even spend the time to get a price for it ..Funny how both times we have purchased brand new vehicles from them …they never had a problem coming up with a trade in value …you have lost a loyal customer
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car