Hyundai of Gilroy

I had to do the pursuing and follow up. When I finally got through I couldn't get many answers to my questions. I understood they needed to play hardball. But the vehicle is still available and they've lowered the price. I decided to go with a different dealership that offered a better value and was much easier to deal with.

My experience with Hyundai Gilroy Service department was exceptional from start to finish. Ernesto Garcia was responsive, professional, and went above and beyond to resolve my issue quickly. He truly exceeded my expectations!

I contacted them by email with a simple question and they would not give a straight answer. They just want you to go there to hook you up with test drives and seller”s xx

Don’t buy a car from this dealership. They do not do a 30 point inspection as they tell you they do. I purchased a car and almost immediately had to spend $1300.00 to get the brakes and rotors replaced. The sales manager basically told us tough luck. He was also rude and unprofessional.

Staff are very good, specially Sales people. Very helpful and make job easy for me.

I’ve had an extremely frustrating experience at this dealership and would not recommend buying a car from here. I visited the dealership and spoke with Noah about pricing, and I was promised to receive a follow-up with updated pricing, which never came. I also showed them the competitor pricing, and despite that, I received a quote from Angel that was still higher than what I was looking for. I was told it could be adjusted, but that would require me to come back in. After coming in again, I was assured by Serafin that I’d receive the revised pricing the same day. Unfortunately, that never happened either. Later, I was told that the manager wasn’t sending out the pricing because another customer was coming in the next day. After that, Angel reached out to check in, and again I mentioned I hadn’t received the original pricing yet. When I finally did get the pricing, both Noah and Angel explained it was due to new tariffs, but that didn’t make sense since I had never received the initial quote to compare it to. When I mentioned this, Angel offered to have the manager honor the original price, but by that point, I was already extremely frustrated. Now, after all this back-and-forth, I’ve been told the pricing is "aggressive" and can’t be honored. The lack of communication, unfulfilled promises, and constant delays have made for a very disappointing experience. I asked Noah to have a manager to reach out regarding the negative experience and to no surprise I never heard back.

I spoke with Salar G about purchasing a platinum extended warranty for our Hyundai santa fe calligraphy, he informed me That we still had 2 1/2 yrs left on or warranty That covers all mechanical and electronics Thank you Sal G. We appreciate you honesty. Sincerely Gabe G.

Staff was super courteous and helpful in helping us find the right vehicle for our needs!

Just bought a new Palisade from them. Everyone involved in the process was easy to work with from the salesperson to the finance person.

This is our second Hyundai. For whatever reason my wife likes this brand but it has been nothing but trouble for me. Our 2012 Santa Fe engine would shut off for no reason. I took it to their service department and couldn't resolve it. Finally a couple of years later a software upgrade solved that problem and other than the AC issue and battery associated alarm issue, it has been a good car. When I tried to change the factory installed battery the alarm went off and I had to take it to this dealership to resolve, and they did. Why my wife wanted a new Hyundai, was unknown to me but we bought a Venue for her. It came with a few free oil change. The problem is you can not make any reasonable appointment and when you call the service, THEY NEVER ANSWER. Don't bother to leave a message. I have left at least 5 with no return calls. I told my wife, this is the last Hyundai you are getting. I am taking it to the San Jose shop for service. I am hoping they are better..