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Norm Reeves Toyota Dallas

(5,801 reviews)
Sales hours: 8:30am to 8:00am
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00am 7:00am–7:00pm
Tuesday 8:30am–8:00pm 7:00am–7:00pm
Wednesday 8:30am–8:00pm 7:00am–7:00pm
Thursday 8:30am–8:00pm 7:00am–7:00pm
Friday 8:30am–8:00pm 7:00am–7:00pm
Saturday 8:30am–8:00am 7:00am–5:00pm
Sunday Closed Closed
2021 state dealer award
View 12 awards
2021 state dealer award 2020 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 848-8982 (866) 848-8982
Used (866) 848-8984 (866) 848-8984
Service (866) 526-3364 (866) 526-3364

Reviews

(5,801 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Toyota Dallas from DealerRater.

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We had great customer service. This was our third...

We had great customer service. This was our third vehicle to buy from Billy. He was awesome and very helpful. We will definitely recommend our friends and family. Thank you for buying a new 4Runner such an awesome experience . Thank you Billy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Billy to be a positive one. We hope you enjoy your new 4Runner and don't hesitate to reach out if you need anything else.

Thank you for the great service Monica. We were greeted...

Thank you for the great service Monica. We were greeted well She explained everything well the features of the car. I'm loving my 2020 toyota camary.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Lucila, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your Toyota Camry! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

Liane Mann was the best salesperson! Absolutely loved...

Liane Mann was the best salesperson! Absolutely loved buying my first truck from her! ❤️ We would recommend her and Cowboys to anyone looking to buy a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Cowboy Toyota.

DJ is a valuable asset to this company. His patience and...

DJ is a valuable asset to this company. His patience and commit is 2nd to none. He is the only reason I bought there after an infuriating situation. He pressed on and made my daughter's day. Thank you DJ for your all of your services and commitment to excellence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

We are very happy to hear that DJ provided you with such a positive experience! We sincerely value your business, Ronnie, and look forward to your next visit.

Great Service! Ms Bobbie always takes care of me!!!All...

Great Service! Ms Bobbie always takes care of me!!!All the other staff members are friendly as well. Everyone always speaks and have smiling faces

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that Bobbie had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Cowboy Toyota. Please don't hesitate to reach out if you need anything else.

Liann is a great sales lady and Shelly is awesome to...

Liann is a great sales lady and Shelly is awesome to follow with for maintenance on your car. You can’t go wrong with either of these two ladies.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

She Was Awesome very helpful & Honest. She Made Us...

She Was Awesome very helpful & Honest. She Made Us Understood Everything so easily. She was so professional and did a fast process and explained perfectly Highly recommend !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Monica and our sales team, and we look forward to working with you again. Congratulations on your new vehicle!

David Jones was friendly and helpful throughout the car...

David Jones was friendly and helpful throughout the car buying process. He got me the car i was looking for and made it an easy transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thanks, Heather, for sharing your thoughts about your experience with DJ here at Cowboy Toyota. We appreciate your business and hope to see you again soon! Congratulations on your new vehicle!

Everything was very nice and fast, from paperwork to...

Everything was very nice and fast, from paperwork to deliver the car. We had a good discount on the vehicle plus a great interest rate on the loan. Thanks Toyota cowboy!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well with our sales team and we hope you enjoy your new vehicle. We truly appreciate your feedback!

Just went in to look for prices the salesperson was very...

Just went in to look for prices the salesperson was very helpful very friendly very knowledgeable I was very pleased when I do decide to buy my car I will give my sales rep a call definitely

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.