Sheehy Toyota of Timonium

Carlos and Jackie were very helpful and knowledgeable in making the purchase process fairly seamless, considering the fact they can’t hold a car for you that’s on the lot, which made for a few difficult moments. Bottom line, I got the vehicle I wanted!

Third car purchased here. Look, it’s a car dealer, but they always seem to have gone out of their way to make it as painless as possible. The latest sales guy, Christos, was a real pleasure to work with. Very knowledgeable, patient, and honest. I am not as big a fan of the service department, but that is another story.

Purchased a new Crown. The salesperson and overall deal was on par. The process took way too long. The sales manager was horrible; unfortunately, this sets the tone for the entire sales floor. The sales manager was unhelpful and disconnected. I would suggest sales training for the Management and Executive team. At least provide some small token when mistakes happen. They failed at turning a minor issue into a winning moment and lost a customer forever.

My purchase of a new Toyota Corolla was handled in a professional, courteous manner by Geoff R. Many thanks.

I purchased a Volvo S60 back in 2015 and since it had factory Guarantee for three years, I took it to Bill Kidds Volvo Service Department in Baltimore County. At first, they were doing reasonably good work, but as time went by the level of service went downward fast. While they were charging me for regular oil change and maintenance three times as the other shops, they failed to deliver what they had promised-such as providing me a rent a car while my car was being repaired, or washing my cars as promised because they claimed their car wash was broken or their cars for renting were no longer available. And in one occasion they broke a video camera that came on my car front without even acknowledging of its existence. Finally, I stopped going there. Fast forward to 2023, my instrument panel went black last week and my regular mechanic said that it needs to be fixed by Volvo dealers. I made an appointment to get the problem checked- the clerk told me that by the way, you seat belt is under recall warning, something that I was just being notified on! So, I said please book me for fixing the seatbelt and the instrument panel, which she did. Today, I go there (about 10 miles drive from where I live) expecting to get both problems taken care of while I am waiting. First thing I am told by their mechanic/manager is that I did not make an appointment for fixing the panel, only the seatbelt! Then, he says I might have to wait the whole day to even get them to look at the panel because there are other cars ahead of me. I am wondering so why did you schedule me at this time?! At the end, when I decided that I was not going to have them to repair my car, he started to say insulting and rude words. My advice is to stay away from Bill Kidd's Volvo service center. If you do good luck!

BATE AND SWITCH!!! They don't have the vehicles they advertise everywhere, but they have plenty that are three times the price of the ones they advertise. Don't waste your time.

After 40 years of buying Toyota's from Bill Kids my family is done. Customer service is terrible. A few years ago I wrote them off after they refused to fix a recall item, they wanted $1200 for the recall repair, and made my next purchase from another dealer. My wife still had faith in them until today. She will be buying a new Toyota this fall and guaranteed we take the business to Heritage where they seem to care about their customers.

Dealing with Bill Kidd's Toyota was a great experience from the start. Our salesman Dee was excellent. The process from start to finish was a breeze and everyone was friendly and professional. We spent less time there buying than we did looking at other Dealerships. I purchased a Tacoma almost 20 years ago from Bill Kidd's and hope to purchase from them again.

Sent a few questions, was ghosted. No response on cars.com their website or email.

We were extremely pleased with the way we were treated by the Internet sales team of Carlos Subido and Mike Rado at Bill Kidd's Timonium Toyota after the horrific experience at Jerry's Toyota. We were given the truth about all costs and fees up front, finance with Bong Lee was a breeze and we left with the car we wanted and without any hassle! We were able to walk out the door with a better vehicle upgraded with all the extra warranties and protections for the same price that Jerry's Toyota quoted us before adding all the warranties and protections offered at Finance!!!!