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Michigan City Ford

(475 reviews)
Sales hours: 8:30am to 6:00pm
Service hours: 8:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 8:30am–8:00pm
Tuesday 8:30am–8:00pm 8:30am–8:00pm
Wednesday 8:30am–8:00pm 8:30am–8:00pm
Thursday 8:30am–8:00pm 8:30am–8:00pm
Friday 8:30am–6:00pm 8:30am–6:00pm
Saturday 8:30am–6:00pm 8:30am–6:00pm
Sunday Closed Closed
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award
New (855) 348-9507 (855) 348-9507
Used (855) 355-9116 (855) 355-9116
Service (877) 293-8812 (877) 293-8812

Reviews

(475 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Michigan City Ford from DealerRater.

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Castle ford was awesome!

Castle ford was awesome! Jake was great and super helpful!! He was super sweet and made sure I stayed in my budget range!

Rating breakdown (out of 5):
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  • Overall experience 5.0
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  • Shopped for a used car
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Dealer response

Hi Natalie, we're happy you found our staff to be so supportive during your experience here at Castle Ford, LLC. Please don't hesitate to reach out if there's anything additional we can do for you.

I've bought seven vehicles from this dealership.

I've bought seven vehicles from this dealership. Jake is by far the best I have ever worked with. He is straight to the point, and doesn't pressure at all like typical sales people. He make sure I have all my questions answered, and then I fully understand before I sign anything. He also makes it super easy and convenient when I need any service done to any of my vehicles. Super flexible. On top of that the service department is amazing. I just had a super charger installed online 2022 Rocky Ridge. Sophia is Service made it really easy to schedule everything. Also, a shout out to trace from the finance department. Super transparent, and really quick, I'm always in and out of finance within 25 minutes.

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Dealer response

Hi Matt, we're happy you found our staff to be so supportive during your experience here at Castle Ford, LLC. Please don't hesitate to reach out if there's anything additional we can do for you.

Since purchasing our Lincoln at Castle Ford Lincoln, in

Since purchasing our Lincoln at Castle Ford Lincoln, in Michigan City, Indiana, in 2018, the vehicle maintenance service and one on one relationship with our service reps has always been just great. Helpful guidance from our service reps is always explained in detail so we know what special attention will be needed in our future service visits…OR….if only a “works” package visit can be thought about. We always wait for our vehicle in a lovely area…and our service is always completed in a timely manner. Our total Lincoln experience has been such a pleasure to date. Our trips back and forth from Indiana to Florida 3-5 times a year-fabulous with an unbeatable Lincoln ride. We have just been so satisfied with the total service package we have received from our Castle Ford Lincoln in Michigan City, Indiana.

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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Hi Sharon, your satisfaction is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

Desirea Martinez was absolutely amazing such a great

Desirea Martinez was absolutely amazing such a great personality and made shopping fun. She was on top of everything thanks girl much appreciate.

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  • Overall experience 5.0
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Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Jake was awesome!

Jake was awesome! I hate car shopping, but Jake made it so easy and comfortable. I never felt like I was pressured, and he went above and beyond trying to find a truck for me.

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  • Overall experience 5.0
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Dealer response

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

Sam knows her stuff about cars!

Sam knows her stuff about cars! She tries her best to get you want you want!

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  • Overall experience 5.0
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Dealer response

Hi Stacy, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

Desirea and the GM Greg was amazing they made my purchase

Desirea and the GM Greg was amazing they made my purchase smooth and easy i would highly recommend her she was fantastic

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  • Overall experience 5.0
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Dealer response

We are happy we could make your experience a positive one! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!

Desirea was amazing!

Desirea was amazing! She is great at listening to what you want and making sure it meets your every need! I’ll definitely be back and will highly recommend her to family & Friends!

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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

Desirea was fantastic!

Desirea was fantastic! managers were awesome between Desirea & Greg the GM they made my purchase so easy and smooth i couldn’t thank them enough

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Dealer response

Sophia, thank you for your kind words and congratulations on your new vehicle! If there is anything else we can do to assist you, please let us know! Take care!

Desirea was very helpful she did everything she could to

Desirea was very helpful she did everything she could to make sure the car we wanted would work. I would recommend to anyone!! Thank you

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your recommendation of our dealership! Thank you again for choosing Castle Ford, LLC, and we hope to see you again soon!