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Subaru of Sterling

(652 reviews)
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–3:00pm
Sunday 12:00pm–5:00pm Closed
2018 consumer dealer award
View 2 awards
2018 consumer dealer award 2017 consumer dealer award
New (866) 282-6093 (866) 282-6093
Used (866) 228-6305 (866) 228-6305
Service (855) 360-4604 (855) 360-4604

Reviews

(652 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Subaru of Sterling from DealerRater.

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Recently traveled from NC home to visit friend in

Recently traveled from NC home to visit friend in Leesburg. During visit my Subaru begun to smoke under the hood. Fortunately found Stohlman near by. Arrived at service department at 3pm on Friday with of course no appointment. They quickly diagnosed the problem and said car would be ready the next day. They also coordinated with my home dealer to see that all costs were covered. They could not have been more helpful. Many thanks for your great service Arvan Nano.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service was very timely and the service personnel

The service was very timely and the service personnel very nice and supportive. The facility was very clean and inviting.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The dealership is really nice, clean and people are

The dealership is really nice, clean and people are friendly could be more Plugs and places to work when you go in for service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Best customer service!

Best customer service!!! Quick and clean as well as friendly. They reminded me of the service my car needs. I have received the same service since beginning with the car purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ask for Jyn!

Ask for Jyn! Buying a Forester from Jyn was a Breeze of fresh air like the W&OD Trail right next to the Dealership! Thanks to Jyn and Josh(Manager.) I was able to do everything over the phone and email! AWESOME! Thank you for making my car buying easy and timely. Hope to see y'all on the trail!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My experience with the Stohlman Subaru service department

My experience with the Stohlman Subaru service department was disappointing. I scheduled a visit to diagnose a broken windshield and mentioned needing a rental car due to safety concerns. Upon arrival, I was informed of a $300 deposit requirement for the rental, which was unexpected as it wasn't previously communicated. Despite my vehicle purchase including rental privileges, they insisted on a credit card payment, which I didn't have. Improved communication regarding policies would prevent such inconveniences and address customer safety concerns more effectively.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I had the best experience at Stohlman Subaru of

I had the best experience at Stohlman Subaru of Sterling. This was my best time purchasing a vehicle, ever! From Ali, the sales person on up to everyone else that I had the pleasure to meet! Wonderful!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I've been a Stohlman Sterling customer since 2010 and

I've been a Stohlman Sterling customer since 2010 and purchased 5 cars from them. I always had my Subarus serviced there too. I have always had great experiences with the Stohlman team and highly recommend this dealership and the Subaru brand.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience with Stohlman Subaru Sterling from the

Great experience with Stohlman Subaru Sterling from the sales team up to the maintenance team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Sales person was very nice and knowledgeable He

Sales person was very nice and knowledgeable He explained every detail about the car He was very plessant

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.