Reviews
Very deceptive pricing. The price you see online is not...
Very deceptive pricing. The price you see online is not even close to what the price of the care is. They add on every little fee they think they can get away with. This the last place I would buy a car.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Tim Elliott from Kansas, we are sorry that you were disappointed in your experience with Bosak. A complete itemization of pricing and fees including an estimate of your plating was emailed to you multiple times. The pricing was also discussed with you on the phone from our Internet Manager. Our experience goal is one of complete Transparency not deception. In fact, the reason you contacted us from so far away was because of the value and content of our one owner 2018 Jeep Compass. Additionally an NADA evaluation was sent to you that reflected the market of higher mileage vehicles at approximately $2000 more than ours. Good luck to you.
The service department is horrible!!! Bought a...
The service department is horrible!!! Bought a "CERTIFIED" 17 Dodge Challenger in September. Had it 8 days water pump went out, rear-end needed replaced, axle boot was leaking also radio was shutting off and on for no reason. So in over the 3 month span we have had it maybe 4 weeks total. Every time it was in the shop we got the run around on it getting fixed and it was there forever. You would think when a customer spends $40,000 on a vehicle you would do everything possible to give them the best service.
- Customer service 2.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for being honest with your rating, and also bringing to our attention you did not have a great experience with us. On behalf of the entire Service team, we sincerely apologize you left not feeling as valued customer should feel. If you have not already had contact with our Service manager, please do not hesitate to call with any further details you may have. We will address your concerns with our team as we continue to improve based on feedback like yours. Thank you again for your honest response.
Purchased new jeep compass over the phone. Jeff handled...
Purchased new jeep compass over the phone. Jeff handled every aspect of a complicated out of state purchase, with trade in. Great, smooth, honest transaction. No unpleasant surprises.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your purchase! Thank you so much for sharing your experience with Jeff! We hope you are enjoying your Jeep Compass!
I tried to buy a used vehicle today. I was ready to...
I tried to buy a used vehicle today. I was ready to drive a couple of hours to make purchase. I was excited about the car too! My experience with this dealership was horrible because of pricing. Price posted on the Internet was $9,999.00. This price is misleading. They actually wanted $11,789.00 including fees and taxes. The taxes were only $771.00. I feel cheated out of it. I am insulted to have almost another thousand dollars added to the purchase price. Read the small print. I am insulted! How rude!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Martha, we regret to hear of your frustration. Jeff worked hard getting you a video walkaround of this fresh trade in, explaining the pricing structure and process that is disclosed on our website prior to your offer. We responded in a timely manner with multiple retail book values and a competitive set showing the final cost in a transparent breakdown. The vehicle is now sold to another customer who took advantage of the deal we offered, so if there is another vehicle in the future that would be of interest to you, please feel free to reach out to us.
Dear Bosak, Come on, man. Really? The Internet prIce was $9,999.00. The mandatory $650 plus "reconditioning upcharge fee" should be included in the listed price. No one could walk in Bosak and expect to pay $9,999.00, sales tax and doc prep fee as they should. If so, the vehicle would be in my driveway. End of story! The $9,999.00 price shown is not the price for the vehicle. I am genuinely upset and, as you stated, you are sorry. My customer experience rating is a true reflection of my family's wasted day. Thank you! Marti
Bought Jeep from this dealership and it came with a...
Bought Jeep from this dealership and it came with a factory wiring but no hitch. I installed a hitch and then realized the lights needs activated by there computer to work. They refused to turn them on because I didnt have them install the hitch. Why on earth do they put trailer wiring on it if they wont even activate it for you. Buyers beware
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Chris was awesome truly listened and went above and...
Chris was awesome truly listened and went above and beyond to help us find our new car. He gave use different options. We are very happy with our purchase!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for treating my fam cj_on_32's a good time while...
Thanks for treating my fam cj_on_32's a good time while at the dealership 32 gang an Russ!!!!!!!! Keep up the good work an GOD Bless.....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nice red eye CJ on 32s got hooked up with Stunnas black...
Nice red eye CJ on 32s got hooked up with Stunnas black one is allso awesome I’ll definitely have to stop in next time I’m in Merrillville 32Gang
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Good looking out Russ on CJ and Stunna the next car I'm...
Good looking out Russ on CJ and Stunna the next car I'm buying will come from you all #32GANG much respect to you all
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ed and Malussa B are excellent employees. They are very...
Ed and Malussa B are excellent employees. They are very courteous, kind, and supportive. They went above and beyond to help us and we are very very appreciative of their hard work. Overall the service there is amazing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car