Reviews
Very patient, knowledgeable, friendly and not pushy They
Very patient, knowledgeable, friendly and not pushy They worked well with me in my schedule
Very patient, knowledgeable, friendly and not pushy They
Very patient, knowledgeable, friendly and not pushy They worked well with me in my schedule
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our team’s patience and expertise while arranging your Kia service. We’re pleased we could work around your schedule without any pressure. We look forward to helping you again.
Great experience!
Great experience! Would recommend Great experience! Would recommend Juliana and Graff Kia. Love my new car
Great experience!
Great experience! Would recommend Great experience! Would recommend Juliana and Graff Kia. Love my new car
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for recommending us after your purchase of a used Kia Sportage. We’re delighted the process went smoothly and that you love your new vehicle.
Expedient, informative; but would like all systems
Expedient, informative; but would like all systems returned as they are set. ( lites as an ex)
Expedient, informative; but would like all systems
Expedient, informative; but would like all systems returned as they are set. ( lites as an ex)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, Dianea, please do not hesitate to let us know. We are always happy to help!
Very good experience.
Very good experience. Staff was very helpful and friendly. Was in and out very quickly.
Very good experience.
Very good experience. Staff was very helpful and friendly. Was in and out very quickly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear our team made your visit both friendly and efficient. We look forward to assisting with any future maintenance needs for your Kia.
Took care of everything made sure car was taken care of I
Took care of everything made sure car was taken care of I said enough now leave me alone dammit
Took care of everything made sure car was taken care of I
Took care of everything made sure car was taken care of I said enough now leave me alone dammit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Very friendly and knowledgeable staff.
Very friendly and knowledgeable staff. Good experience. Will definitely be back. 5 star experience. Keep up the good work.
Very friendly and knowledgeable staff.
Very friendly and knowledgeable staff. Good experience. Will definitely be back. 5 star experience. Keep up the good work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our team provided friendly, knowledgeable service. Thank you for trusting us with your Kia, and we look forward to welcoming you back.
Great communication and I'm grateful for the multi point
Great communication and I'm grateful for the multi point inspection that found other issues. Very thankful for the loaner vehicle too!
Great communication and I'm grateful for the multi point
Great communication and I'm grateful for the multi point inspection that found other issues. Very thankful for the loaner vehicle too!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for mentioning our clear communication and thorough multi point inspection. We’re glad the inspection helped catch those issues and that the Kia loaner kept you on the road. We appreciate your feedback and look forward to supporting you again.
Brian provided a quote for insurance without an
Brian provided a quote for insurance without an appointment. The repair was fast and efficient. I was offered free transportation to and from the dealership. An overall excellent experience.
Brian provided a quote for insurance without an
Brian provided a quote for insurance without an appointment. The repair was fast and efficient. I was offered free transportation to and from the dealership. An overall excellent experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing how efficiently we handled service on your Kia Sorento and provided the insurance quote without an appointment. We’re glad the courtesy transportation made your visit more convenient. We appreciate your feedback and look forward to serving you again.
Kept us informed on status of car worked to find solution
Kept us informed on status of car worked to find solution to warranty information Kept informed
Kept us informed on status of car worked to find solution
Kept us informed on status of car worked to find solution to warranty information Kept informed
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for highlighting our effort to keep you updated on your Kia Sportage’s service status and warranty solutions. We’re pleased we could help navigate the warranty details and maintain clear communication. Please let us know if you need any further assistance in the future.
Really quick at my service was there for about 30mins and
Really quick at my service was there for about 30mins and they set me up on a awesome deal and just over all very nice and friendly plus convenient then driving out to Merrillville kia. Just one thing I would like is not getting asked for a review nonstop after the service but otherwise would definitely come back if I need anything fixed or done
Really quick at my service was there for about 30mins and
Really quick at my service was there for about 30mins and they set me up on a awesome deal and just over all very nice and friendly plus convenient then driving out to Merrillville kia. Just one thing I would like is not getting asked for a review nonstop after the service but otherwise would definitely come back if I need anything fixed or done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Graff Kia, we look forward to having you as a valued customer for many years to come!