Manhattan Ford

The salesman was a nice young man named Nick, the only thing I would have liked was to have known that there was only one key fob before we drove 6 hours from Arkansas, but after the deal was done we were assured that the local family had the extra key fob and it would be mailed to us. We heard nothing for several days and when I inquired about it they said unfortunately the family didn’t have it or couldn’t find it, so then where the disappointing part comes from and low rateing is I have called countless times trying to see if they could help getting a key fob, and I have yet to get someone to even call me back. So just before posting this I tried one more time and got hung up on again, very poor service.

I had regular service visits, and was always very pleased. When I went for my 5th oil change, the service department told me they wouldn't punch my rewards card because the dealership had changed ownership and they didn't know if they were going to honor the rewards. It would have been my last punch before receiving a free oil change. I called when it was time to schedule my next service and asked if they were honoring the punch cards. Bob, in the service department said they would not. I told him that was unfortunate and I would have to find another place to get it serviced. He replied "Hmmph." and hung up on me. I tried to call back to make a complaint and talk to someone in charge. The person in sales that answered my call transferred me to a line that said the voicemail was full. I tried to call back 2 more times and the call went directly to "full voicemail". I had always been happy with the service, but apparently the new ownership has had a negative effect on the dealership. I was very pleasant when I called, even when I said it was unfortunate I would have to go elsewhere. There was no need for the rude response.

Will not do business with them again. Had issues after the sale, contacted the saleman about it, he said he would talk to his manager and get back with me but never did and wouldn’t answer the phone when I called back.

I took my 2019 F-150 to Max Ford as it was experiencing some rough shifting in several gears. I mentioned to the service department that I had read information online that perhaps resetting the adaptive tables could potentially help and to start by trying that. I also mentioned that I had not serviced the transmission with a flush and filter change, and perhaps this could help. I received a callback that they were able to duplicate the hard shifting that I had mentioned and that neither the flush or resetting of the adaptive tables would help, and that the only option was to purchase a new transmission at the small price of $10,000. Well, I was able to work with a friend who had the scanner to reset the adaptive tables, and....... voila, problem fixed. I will not only never take my truck to this dealership, I will recommend to everyone I know to do the same. So disappointing.

This is the worst dealership I have ever tried doing business. The sales manger Jerry Walsh is the most unprofessional Ford person I have ever dealt with and the salesperson Henry Bacon does not know a thing about Ford products. CAUTION! Do not trust Jerry Walsh's word on anything.

I had a terrible experience with a different dealership and was basically told my car was worth nothing and I was out of luck on getting a new one. One afternoon with these guys and they had me in a brand new Hyundai Palisade Calligraphy! This is my dream car and they were a dream to work with! Everyone was helpful!

First, I can not say enough POSITIVE things about Max Motors Ford in Manhattan KS. This dealership is AWESOME . Henry Bacon and Jerry are the best in the business. They will do what they need to, they will find you what you need in a vehicle. When shopping for a new or used vehicle, drive the extra and stop out and see Henry B and his people they will do you right. They will treat you like FAMILY every time you visit back. NO Pressure to purchase or annoying calls like other dealers. I stopped for a drop off and drove away with a new Toyota Tacoma. A Great all-a-round dealership to buy from. Once again stop by and see Henry B. He will make your driveway look great.

We recently purchased a car from Max Motor Manhattan and the experience was exceptional from start to finish. The team, from the salesman (Harry Bacon) to the financing department, went above and beyond to provide us with a fantastic deal. We drove three hours to reach them, and it was absolutely worth it. No regrets whatsoever. I highly recommend Max Motor Manhattan to anyone in search of not just a car, but an outstanding buying experience. Kudos to the team for their dedication and excellent service!”

Really Enjoyed working with Henry,and Trevor.They REALLY work hard to Sale you a vehicle at the Price You want to spend, not pushy at all, and you don't spend all day doing paperwork after you decide to buy!! The kind of Dealership I will go back to Again!! Thank You all for your help!!

I was helped by Henry Bacon. He was very informative and helpful. We purchased a F250 and the process went quickly and smoothly.