Mazda of Gainesville

I had a great experience with purchasing a used auto at the now Maza of Gainesville. The entire team worked hard to earn my business. Thanks to all involved.

The worst experience was buying a vehicle from this dealership to get the product I wanted, and I purchased based on promises made repeatedly during the sale, which influenced my decision to buy a more expensive vehicle. When that was NOT honored, I expected the GM to say nothing more than to make it correct, no matter what it takes, regardless of nonsense. Instead, I was revictimized by the GM, who expected to dictate terms I was not having. It quickly deteriorated with the GM berrating me with laughter. In two weeks, NOT ONE follow-up or return call to walk me through the vehicle, set an appointment, deliver accessories, let alone check in or thank me again for my business. I even had to connect my OnStar myself and the corporate GMC to verify that certain items were to come with my vehicle. I wanted the product I received, the items, and the treatment to be resolved to my satisfaction. It seems the GM wanted to play attorney, hearing the issue five minutes into our conversation instead of addressing the resolution and hiding behind the ownership change as to the reasons for poor treatment, which, to me, are excuses, no resolution.

I recommend you to coming in GMC to trade your vehicles, because I traded my car for a new car with little credit I have so you can do it too.

The most terrible experience in buying a vehicle. Customer service is nonexistent! I wouldn’t refer anyone to this dealership.

I picked up my vehicle at night. I didn’t see the crack in the windshield until the next morning. I took pictures and sent them to Adam English. He went to his manager. I was told I would have to submit an insurance claim to get it fixed. I was told I should have reported the crack in the windshield the night before. I explained it was dark out and didn’t see the crack. I was told it was my problem. I called to talk with Adam’s manager. I was told on 4 separate occasions he was in a meeting. He never returned my call. I would not shop at this dealership ever again!

He was very helpful and patient. I had a great experience with buying my car.

Very helpful. Courteous. Willingness to work with the customer. Communication was great. Would recommend to use aga

They sold me a vehicle and 50 miles and 2 days later the engine valve train broke. Now it's in their shop for over a week and the service manager said he doesn't know when it can be repaired because parts are on a long back order. Meanwhile I'm supposed to make payments on a vehicle that is sitting in your lot. I asked if I could just get either get my trade in back or get a different one of the same type and deal but was told no. They are letting me use a loaner for now. Myself and family have done business with you numerous times over the years so this is a big let down of my confidence in gainesville buick GMC. At this point I'm not sure if I will continue to do so.

The service was great they did a good service on the car will come back

Delivered on what they promised. Professional personable. New car was ready clean and fueled up.