Reviews
I brought a 2015 Range Evoque in June 2020. The service I...
I brought a 2015 Range Evoque in June 2020. The service I received was fast, probably because I had a pre-approval, Mo was very efficient and thorough, He explained everything an answered every question. I had to bring it back in because it stopped driving while I was driving. I took it in, spoke with the GM, he put me in the very capable hands of Ana! From start to finish Ana did was I needed her to do. Recently, I thought I was having the same issue and I had a leak. Well I took it in again, Ana worked her magic and here I am completely satisfied again. My truck is running perfectly!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Kevin is always professional and helpful. I appreciate...
Kevin is always professional and helpful. I appreciate his customer service and always recommend him. I always have a good experience with him and Rosenthal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michael Parrish provide great service and assistance with...
Michael Parrish provide great service and assistance with purchasing the vehicle. He responded promptly to questions and either sent a email or called with updates. Michael was very thoughtful by sending a birthday greeting even though I had already purchased the vehicle. I'm only giving 4 stars as the fist salesperson that I dealt with did not follow through with requested information. I'm glad I tried again and luckily reached Michael Parrish.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
for the 5 years I have owned a Land Rover I have had it...
for the 5 years I have owned a Land Rover I have had it serviced at Rosenthal because the service from start to finish is excellent!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The staff was and always has been professional. Joe...
The staff was and always has been professional. Joe Simoules listens to my concerns and has always ensured to communicate with me on all repairs and coverage questions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was a cross-state vehicle purchase and Hammad has been...
It was a cross-state vehicle purchase and Hammad has been very helpful, I would recommend to work with him as he’s a trustworthy person. I was frustrated communicating with the finance guy tho.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Michael Mancinho has a keen sense of the importance of...
Michael Mancinho has a keen sense of the importance of great customer service as he always puts his client first in every situation. I have personally been on hand when Michael has taken the time to explain a procedure and eased all fears. His unique mix of technical knowledge and customer service dedication would make Michael a valuable asset to any luxury automotive service organization. Please feel free to call the dealership directly if you need more details about experiences with Michael Mancinho of Rosenthal Jaguar, Tyson, Virginia. Onward, LG (Bethesda, Maryland)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Professional staff, great inventory, and efficient...
Professional staff, great inventory, and efficient leasing process. My sales rep Albert Bodden was outstanding and got me exactly the deal I wanted! 5 stars.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My son's beloved 1997 Jaquar was filled with water when...
My son's beloved 1997 Jaquar was filled with water when the garage of my Georgetown Condo building was flooded due to a HUGE water main break last month. Everyone I talked to said, forget it the car was a loss. Until I talked to Joe Simoules at Rosental Jaquar. He did not make any promises but said he would do his best to save the car. And, he did. He SAVED the car! I couldn't beleive it! Joe achieved what everyone else said was impossible. Thanks Joe for going above and beyond to help us out. You are a great guy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Andy was AMAZING!! He was very thorough, knowledgeable,...
Andy was AMAZING!! He was very thorough, knowledgeable, and patient. I would recommend giving him a call if your are looking to buy a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
