Reviews
Good customer service Bad tech maintenance service
Good customer service Bad tech maintenance service practices and performance misguiding troubleshooting representation that puts Good people that are vulnerable situation on a worse situation without there vehicle or resourses.
Good customer service Bad tech maintenance service
Good customer service Bad tech maintenance service practices and performance misguiding troubleshooting representation that puts Good people that are vulnerable situation on a worse situation without there vehicle or resourses.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we are so disappointed to learn of this situation you have described. We would appreciate the opportunity to speak with you regarding this matter so we can work with you to reach a resolution. Please contact us at your earliest convenience, and we will do our best to make this right.
Nick was a great salesman and he did an awesome job
Nick was a great salesman and he did an awesome job training me on the vehicle and making sure I knew all the features. he then sent me a nice thank you card a few days later.
Nick was a great salesman and he did an awesome job
Nick was a great salesman and he did an awesome job training me on the vehicle and making sure I knew all the features. he then sent me a nice thank you card a few days later.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Elmhurst Ford.
I have bought cars here in the past.
I have bought cars here in the past. The last two were with Nick when there is a third it will Also be with Nick.
I have bought cars here in the past.
I have bought cars here in the past. The last two were with Nick when there is a third it will Also be with Nick.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Nick was wonderful!
Nick was wonderful! Everyone I had an interaction with was very professional, kind and efficient
Nick was wonderful!
Nick was wonderful! Everyone I had an interaction with was very professional, kind and efficient
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Elmhurst Ford!
We did like the sales Person Nick, he was very calm and
We did like the sales Person Nick, he was very calm and collected, no pressure, no rush. He took the time to explain the new truck features which we found very useful . I would recommend this dealer to my friends and family. Thanks. Have a blessed holidays.
We did like the sales Person Nick, he was very calm and
We did like the sales Person Nick, he was very calm and collected, no pressure, no rush. He took the time to explain the new truck features which we found very useful . I would recommend this dealer to my friends and family. Thanks. Have a blessed holidays.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback on your recent visit to Elmhurst Ford. It's great to hear that we were able to assist you and that you had such a positive experience.
Car taken in twice, first time gave up and returned
Car taken in twice, first time gave up and returned without repair. Second time took over 1 week without a loaner ordered wrong parts, gave up and returned car again without repairs. Treated poorly on phone and hung up on when trying to reschedule.
Car taken in twice, first time gave up and returned
Car taken in twice, first time gave up and returned without repair. Second time took over 1 week without a loaner ordered wrong parts, gave up and returned car again without repairs. Treated poorly on phone and hung up on when trying to reschedule.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Fast, efficient, kind, hard working easy to work with.
Fast, efficient, kind, hard working easy to work with. Trustworthy and honest. Punctual and willing to work around my schedule. Will buy from again for my business.
Fast, efficient, kind, hard working easy to work with.
Fast, efficient, kind, hard working easy to work with. Trustworthy and honest. Punctual and willing to work around my schedule. Will buy from again for my business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional and good listeners.
Professional and good listeners. Very easy to schedule service. I appreciate the free valet service. They do what they say . They kept me updated as to what was going on.
Professional and good listeners.
Professional and good listeners. Very easy to schedule service. I appreciate the free valet service. They do what they say . They kept me updated as to what was going on.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Made appointment.
Made appointment. for a Friday recall to be completed. Dropped off Thursday night. Then no call Friday, No Call Saturday. No Call Sunday. And finally got a call on Monday. I had called sevaral times and never got a call back. Very Poor on communication.
Made appointment.
Made appointment. for a Friday recall to be completed. Dropped off Thursday night. Then no call Friday, No Call Saturday. No Call Sunday. And finally got a call on Monday. I had called sevaral times and never got a call back. Very Poor on communication.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Not bad.
Not bad. I did have trouble getting in touch with the service team by phone when trying to return their call.
Not bad.
Not bad. I did have trouble getting in touch with the service team by phone when trying to return their call.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair