Reviews
Warning to Future Customers We purchased a Toyota RAV4
Warning to Future Customers We purchased a Toyota RAV4 from Koon's Easton Toyota on September 17, 2025. It is now November 18, and the vehicle is still not registered. Our temporary tags have expired. We've made multiple calls and have received excuse after excuse, including a tracking number for "overnighted" tags that now shows "undeliverable address." As a 100 percent disabled veteran, it's discouraging to see the dealership post about supporting Veterans while leaving us stuck with a vehicle we cannot legally drive. If this is how they handle basic registration, future customers should think twice before purchasing here. Their public claims don't match their actions.
Warning to Future Customers We purchased a Toyota RAV4
Warning to Future Customers We purchased a Toyota RAV4 from Koon's Easton Toyota on September 17, 2025. It is now November 18, and the vehicle is still not registered. Our temporary tags have expired. We've made multiple calls and have received excuse after excuse, including a tracking number for "overnighted" tags that now shows "undeliverable address." As a 100 percent disabled veteran, it's discouraging to see the dealership post about supporting Veterans while leaving us stuck with a vehicle we cannot legally drive. If this is how they handle basic registration, future customers should think twice before purchasing here. Their public claims don't match their actions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I have bought 3 new Toyotas from Koons Easton Toyota.
I have bought 3 new Toyotas from Koons Easton Toyota. I would continue to shop here in the future.
I have bought 3 new Toyotas from Koons Easton Toyota.
I have bought 3 new Toyotas from Koons Easton Toyota. I would continue to shop here in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Koons Easton Toyota!
The salesman was professional informative and a great
The salesman was professional informative and a great personality. Explained the vehicle in great detail. We are very happy the entire staff were helpful and courteous.
The salesman was professional informative and a great
The salesman was professional informative and a great personality. Explained the vehicle in great detail. We are very happy the entire staff were helpful and courteous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Quick and easy experience.
Quick and easy experience. Felt no pressure to buy and they walked me through every step!Great experience! 10/10
Quick and easy experience.
Quick and easy experience. Felt no pressure to buy and they walked me through every step!Great experience! 10/10
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear you had a stress-free experience at Koons Easton Toyota! Thank you for the awesome review!
Polite, thorough, provide recommendations, options for
Polite, thorough, provide recommendations, options for droping the truck off, service remonders. They're good dudes (dudettes)
Polite, thorough, provide recommendations, options for
Polite, thorough, provide recommendations, options for droping the truck off, service remonders. They're good dudes (dudettes)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
This was the fastest service I’ve had!
This was the fastest service I’ve had! Had my oil change done and was out in an hour.
This was the fastest service I’ve had!
This was the fastest service I’ve had! Had my oil change done and was out in an hour.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Koons Easton Toyota. We appreciate your business and hope to see you again soon!
The service was great and not a long wait.
The service was great and not a long wait. I will be coming back again
The service was great and not a long wait.
The service was great and not a long wait. I will be coming back again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Koons Easton Toyota. We look forward to having you as one of our valued customers for many more years to come!
Great service and enjoyable to deal with.
Great service and enjoyable to deal with. Service takes a little time but I do feel confident in the quality of the repairs
Great service and enjoyable to deal with.
Great service and enjoyable to deal with. Service takes a little time but I do feel confident in the quality of the repairs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Koons Easton Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
wonderful service.
wonderful service....prompt and courteous.... they make my life ez ... great communication always thanks smc
wonderful service.
wonderful service....prompt and courteous.... they make my life ez ... great communication always thanks smc
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Koons Easton Toyota. We appreciate your business and hope to see you again soon!
Your left and right hands are clearly out of sync, and
Your left and right hands are clearly out of sync, and your consistent request for feedback from the time I checked out to several emails and phone calls is too much. Then I got a call for an appointment for another service the day after I had my car serviced. Nobody is on the same page. I also had an earlier appointment for my car to be picked up for service; they did not show up, and then I got a call that I had missed my appointment. Overall, I now know purchasing the service when buying a car is not worth it.
Your left and right hands are clearly out of sync, and
Your left and right hands are clearly out of sync, and your consistent request for feedback from the time I checked out to several emails and phone calls is too much. Then I got a call for an appointment for another service the day after I had my car serviced. Nobody is on the same page. I also had an earlier appointment for my car to be picked up for service; they did not show up, and then I got a call that I had missed my appointment. Overall, I now know purchasing the service when buying a car is not worth it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying visit. Would it be possible for someone from our management team to reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time. Hopefully, we can get to the bottom of this.