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(237 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Chevrolet from DealerRater.

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Routine service.

Even though my appointment was miscommunicated, the service department took my vehicle immediately and I was in and out in less than an hour, and it was a Saturday morning besides. Excellent team! Everyone is friendly and make me feel like family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service and Sales

I brought my truck in for a oil change and was told about 2 recent recalls that the dealership took care of at the same time. The service desk has always been very informative about the work that is being performed on my cars and trucks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Always a pleasure doing business with VanBortel

Traded in both my car and my father's car. My dad unfortunately had to stop driving due to decling eyesight (AMD). Matt Farnes helped us with this and I purchased a vehicle that is comfortable for my dad to ride in as a passenger.The vehicle we chose was a 2016 Equinox.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Honest, Great People to deal with

We recently purchased a used Toyota Rav4. Our salesman, Matt Farness was extremely helpful. After the paperwork was completed, Matt called to tell us we qualified for an extra $200.00 for being a GM preferred customer. John Milazzo was the finance man, and was also very helpful. We have been associated with Kitty Van Bortel for a few years. In addition to the great staff and service, what I feel is equally as important is the honesty, and integrity Kitty has created at all of her dealerships. No gimmicks, no tricks or hidden costs which are typical of everyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Matt the salesman was easy to deal with.

Matt the salesman and financing manager were easy and strait forward to deal with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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couldn't be more pleased

I had been car shopping for a while and had given up. When I began having some issues with my 2010 impala and after a few repairs, I decided it was time to look again. I had purchased cars from the previous dealership and decided to check out Vanbortal just to see what they had. Matt Farnes was great to work with and the deal exceeded my expectations. The trade offer was better than expected for my car. He was able to give me exactly what I wanted at a very reasonable price and spent quite some time going thru the car with my husband and me when we picked it up. I am very pleased with my 2015 Malibu and would recommend Matt and Vanbortal Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Easy Car Buying Experience

Matt Farnes was great to work with. I was impressed with how easy the car buying process could be. The amount for my trade-in and what I paid for my new car were exactly what I had found in my research. I was very happy with Matt and Van Bortel Chevrolet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A Great Place to Buy a Car!!

I had a couple of problems on the way to my purchase. I have had my share of bad experiences with car dealers and I thought this was going to be another one. I could not have been more wrong, First, I called to inquire about a specific discount and was told it applied to the vehicle in which I was interested. After an one and a half hour drive to see the vehicle, I was advised that the discount did not apply. Ouch! Later, when Ms. Van Bortel discovered this, she made it right by giving me the discount anyway. Second, there was an issue with the payment presented by my bank. Ms. Van Bortel and her staff went more than the "extra mile" to resolve the issue. Ms. Van Bortel and the others with whom I dealt, David, Ruth and John, were superb (none of them were involved in the bad information I was given). They kept their cool while I was on the edge of losing mine. I was very pleasantly surprised to see the business owner take a personal interest in my problem and make a personal effort to resolve it. A very gracious lady indeed. I'll make the hour and a half drive to buy my next car here. You should too if you like dealing with honest, forthright, and accommodating people.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Corvette buying experience at Van Bortel Chevrolet

My wife and I had an amazing experience this week while shopping for a clean low miles C 6 Corvette. After weeks of internet shopping and receiving tons of high pressure sales calls, we decided to deal with Van Bortel Chevrolet. Jon, our sales contact was attentive to all our many requirements and found us the perfect Corvette. They went way above and beyond to make this buying experience enjoyable. Highly recommended by a couple that knows Corvettes, as we have owned one (or more) of them since 1970!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Van Bortel Chevrolet is a Great Place

We are regulars there. The people are great, especially Michael who greets you at the service area.I recommend buying a car there and the service experience. I can't wait for the renovations to be complete.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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