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Reviews

(237 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Chevrolet from DealerRater.

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No Service

Attempted multiple times to set up service with no call back. Spoke to receptionist and she could not help me either. Would not recommend Van Bortel Chevrolet.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We’d like to thank you for sharing details of your recent experience at our dealership. Above and beyond customer service is what we strive for daily with our customers. Please contact us at your earliest convenience so I can discuss your experience and learn more. We look forward to hearing from you. Regards, The Van Bortel Chevrolet Team

Auto Cust

Took the car in because of a check engine light they've had it 2 days and I've heard nothing. Car is just sitting at the dealership

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The Best!

I can't say enough about the great experience I had purchasing my Corvette through Van Bortel. Matt Fagenbaum was the best! I drove up to Van Bortel from NJ and Matt took care of everything for me to make my out of state purchase go smoothly. Brian delivered the car in Van Bortel's enclosed trailer so it arrived without a scratch on it. A very professional organization and would by from them again without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Internet search

Quick response even when closed. Great facilities and prices. Enjoyed the Corvette cruise to Watkins glen this past summer as well. Staff was very accommodating

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Mr McCoullough

I was shopping for a car and found that the price for the car had changed it was not the same price as I seen online.That was not cool.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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2017 Suburban

Matt Farnes was the salesman who took care of me. I talked to him quite a bit on the phone, and via text. He was very responsive and easy to deal with. A salesman at another dealership was too busy to handle the sale. When you are buying a $60,000 truck, you expect to have an attentive and knowledgeable sales professional to work with you, and Matt was just that. I cannot say enough about how good he is. I first spoke to him in the morning, and I drove my new truck home that afternoon. The other dealership lost out, and I don't even think they care. I will definitely recommend Van Bortel Chevy to family, friends, and co-workers. Good people who care about what they do. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good Overall Experience

The staff was courteous, friendly, and helpful. This was a no pressure experience in car buying, my second time with VanBortel. I will return when time to purchase again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2017 silverado

Everyone at the dealership were extremely welcoming and helpful. The whole experience was straightforward with no surprises. Very pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2017 Corvette

I recently purchased a 2017 Corvette Convertible fro Van Bortel. The entire process was outstanding from start to finish. I was trading in a 2014 Corvette and Matt provided all the appropriate numbers for an easy transaction. I would highly recommend Van Bortel Chevrolet and Matt for your next Corvette purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Corvette maintenance

My visit involved the Corvette side of the business and was maintenance related. I found the people to be very friendly and professional and offered me suggestions and advice that I believe came from honest opinions. Some of the advice I decided to take and proceed while I was there and the other we talked about for future considerations. I was comfortable with that approach and felt confident that the advice that I could wait was reassuring. LGardner

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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