Reviews
Communication by service advisor was lacking and needs to
Communication by service advisor was lacking and needs to work on customer service skills. Plenty of other Jeep Dealers to get an oil change and buy a new vehicle from.other than Cortese.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I am sorry to hear this...I was hoping to reach out to you, however due to the lack of contact information, I was unable to. I would love to speak with you about your concerns, if this is an option. Please give me a call at your convenience. Michelle @Cortese 585-277-3241
Cortese was professional and understanding.
Cortese was professional and understanding. Had a loaner ready for me when service appointment was scheduled.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review. We are grateful for your business.
Very courteous and professional.
Very courteous and professional. The loaner process was quick and easy. Will continue to bring my Jeep back to this dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The kind words mean a lot. Thank you for your business.
I was greeted the minute.
I was greeted the minute. I came in with a very nice good morning. They explained the service very well and suggested things that might be needed. Although I was not scheduled to wait they were able to get me in and out in a very reasonable time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Woooooo weeeeee, thank you for the great feedback. We thank you for being apart of the Cortese family.
I brought my Dodge Hornet in for a recall.
I brought my Dodge Hornet in for a recall. Work completed in the time my technician Jordi said it would be.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback and thank you for your business.
Thank you so much for the great review. We appreciate your business.
Excellent service from check-in until the work was done
Excellent service from check-in until the work was done on my Jeep. Warranty honored, rental was great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review. We appreciate your business.
Thank you so much for the great review. We appreciate your business.
Very friendly staff and quick service, did come and check
Very friendly staff and quick service, did come and check on me while i waited for my car asked if I needed anything. Made sure that i knew they where there to take care of me as the Customer, very happy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words. We appreciate your business.
Service people were very helpful and accommodating.
Service people were very helpful and accommodating. Repairs were taken care of in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great review. We are grateful for your business.
The worst Experience Ive ever had.
The worst Experience Ive ever had. The primary work requested, a simple oil change and tire rotation, wasnt completed. Appointment was cancelled and moved back a day with the only notification being a txt message. It wad IMPOSSIBLE to get through and talk to a human on the phone, everything was via txt. The issue they did try to address, the auto deploy running boards, were hanging off the side of the vehicle when I picked it up, they didn't test their work. The whole visit accomplished nothing.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Ben, I thank you for taking my call ...we are grateful for the opportunity to speak with you, your feedback does help us to improve policy and procedures. Again, I apologize.
The sales team was really great to work with.
The sales team was really great to work with. They were flexible and fair. I will refer others to them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank for the great review.