Reviews
1st time Lexus purchase.
1st time Lexus purchase. Fred Ahmadi was our salesman; gave us minimal time and attention. I wrote him an email a couple of days after the sale, and never bothered to reply. Really poor attitude and cannot read a sales situation. So far, we love the car; but are disappointed we got stuck with Fred as a salesperson.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We do our best that each and every customers expectations are exceeded. Unfortunately, we fell short with you and feel terrible. We hope to continue to work with you on your Lexus needs so we can turn things around. Thank you again for your purchase and we hope you are enjoying your new car and wish you many happy miles.
No issues with the dealership, although the food/snack
No issues with the dealership, although the food/snack selection offered (very basic)!is not what you would expect from a Lexus dealer. New car, to soon to comment on service issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback and for the 5 star review. Your support is appreciated.
Discrimination
The salesman didn’t offer me a review of inventory…..he was rude, disrespectful and I was looking at 60k cars. Never go there….they r not respectful to women.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Our apologies for your experience while visiting our dealership. This is not how we treat our customers and a large majority are woman. Who did you work with? Inventory is different from past years. . I am unable to identify you with the information given. I would like to look further in to this. Please reach out to me at jjoern@resnickautogroup.com.
Friendly, knowledgeable staff who were professional in
Friendly, knowledgeable staff who were professional in closing the deal and delivering my Nx.. I have been their customer for 30 years so they must be doing everything right!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks again for your purchase, Dr. Wood! It is always our pleasure working with you. Hope you are enjoying your new car and wish you many happy miles.
Have been dealing with this dealership for many years .
Have been dealing with this dealership for many years . Happy with the staffs and services .
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing, George! We appreciate your support.
Our sales associate, Dan Rosen, was friendly and knows...
Our sales associate, Dan Rosen, was friendly and knows his product well. He was easy to deal with and paid attention to our car needs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thrilled to hear things went well with Dan! Thanks again for your purchase and for sharing your thoughts. We hope you are enjoying your new car and wish you many happy miles!
Disrespectful Staff, shop elsewhere
Went to this dealership in search of a used LX truck for my mother. Was disappointed in the treatment my family received from the salesman (Fred) who started yelling when we inquired more about pricing. The cars at this dealership were not of quality and when asked if we could test drive a used model on the show room floor we were told "I can get it out, but it's too much work. They all drive the same anyway". The three models driven were distinctly different beforehand so that is not the case. Furthermore, Fred, the disrespectful salesman implied that we wasted his time when trying to talk pricing. As if we could not afford to purchase the cars we were looking at. I would recommend not visiting this location and instead going to McGrath Lexus in Westmont. We made our purchase, same day, and were treated with respect through the process.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We apologize if your experience with us did not meet your expectations. We do our best to negotiate the best possible price, on current values, unfortunately, we do not always agree. We wish you the best with your new vehicle purchase, with many miles of smiles!
Woodfield Lexus always has top notch customer service....
Woodfield Lexus always has top notch customer service. The pick up and drop off service was amazing! My vehicle was ready at the time quoted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad to help, Andrea! Thanks for sharing. Your support is appreciated!
Tonya Plutz in service is fantastic and as always she is...
Tonya Plutz in service is fantastic and as always she is very helpful and professional. The vehicle pickup and drop off was smooth. Always trust the service. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thrilled to have you as our customer! Thanks for sharing. Your support is appreciated.
My experience was the best I’ve had.Sales guy Fred...
My experience was the best I’ve had. Sales guy Fred Ahmadi was the best. Made me and my husband felt good and explained everything to us in details.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Glad we were able to assist in your purchase, Catherine! Thanks again and we hope you are enjoying your new car and wish you many miles of smiles!