Reviews
Great Service
Mandeep handled my check-in and kept me up to date on the appropriate service necessary. Since it would have been a long wait to finish the service, he arranged a courtesy car for me, and let me know by phone when the service was complete. Great service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your thoughts on your visit, Lee!
Joe's Maintenance
The service person Jason was very nice and imformative
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are pleased Jason handled your service well, Joe! Thanks for sharing!
Service department
The service department was excellent starting with Helen who handled my visit and Chris who serviced my car. I couldn’t have had a better experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad to hear, Bruce! Thanks for sharing!
GX 470 service review
Service personal are always very good. Job performance is very good. No hassle with getting a loaner car. The cost though is a little steep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We do our best to be competitive! Happy to hear all else went well. Thanks for sharing!
Vehicle Service Experience
Very efficient operation. All personnel were courteous and helpful in explaining the services that were to be performed on my vehicle. The anticipated wait time given to me for servicing of my vehicle was accurate - a big plus. The facility was extremely clean, comfortable and modern in appearance with an ample amenities (coffee, tea, soft drinks etc. All in all, a very pleasant experience.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for sharing your experience with us, Chris!
Service review
I had to take my car in on Saturday morning without an Appointment because of a tire that was losing air pressure. I was greeted promptly, and the problem was identified and solved within am hour
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Glad we could help! Thanks for sharing!
No pressure car buying experience.
Very friendly experience with no sense of pressure from Mustafa. I found a good deal on the dealers website for a 2013 ES350. I felt both the sales and finance team worked together to get to the price I had targeted.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are pleased your purchase went so well and we wish you many happy miles!
Really great!
Service time was exactly what our rep Helen said it would be. As we waited we enjoyed a cup of coffee and a muffin. Helen spent a little time with me to set up my cell phone in the car, she was very helpful and so nice!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased your visit went so well. Thanks for sharing!!!
Class act!
Woodfield Lexus really knows how to treat their customers. When looking at cars in the showroom we were never pressured or annoyed by the sales people. Once we were ready to purchase two months later we still didn’t get pressure during test drive. We were treated so kindly and we felt like we got a fair price. All the people we dealt with were professional and efficient!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Welcome to the Woodfield Lexus family! Thanks again for your purchase and for sharing your experience. We wish you many happy miles!!!
Woodfield Lexus
Woodfield Lexus IS the place to buy a car in northwest Chicago. It is close to expressways with easy access.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your thoughts on our dealership and thank you for being our customer!!!