Mercedes-Benz of Pompano

My out-of-state purchase from Mercedes-Benz of Pompano Beach involved major preventable issues, delays, and poor communication. The vehicle sat on the lot for 75+ days with a battery that died twice, staff used a Joey tool to force entry and scratched the tint, the car was not detailed, there were scratches on the leather, the title was delayed and misspelled, and my calls went unanswered for weeks. AutoNation corporate confirmed they have received numerous complaints about this dealership. Please avoid this dealership at all costs. It’s not worth it. Read further for the full details of what happened to me. Vehicle Condition & Preparation • The vehicle sat on the lot for over 75 days, and the battery had died back in June. Instead of replacing it, it was only recharged. The battery died again, and the dealership initially attempted to provide the vehicle with the same failing battery, which would not have survived shipment. • The manual key did not work, and because the battery was dead, staff used a Joey tool to access the vehicle. This resulted in scratches on the window tint, and no responsibility was taken for this damage. • During the original in-person visit, Reggie (sales) removed the plastic mechanical keyhole cover to try accessing the car; this piece was never replaced. • Upon arrival out of state, the vehicle was not detailed, with visible makeup residue in interior creases, on the visor, and on the wireless charger. It was as like pulling teeth trying to get detailing done. They finally found a nearby AutoNation dealer who was willing to do them a favor by detailing my car. This was way below their typical standards at Mercedes Benz. It’s a luxury dealership, how could you ship a used luxury vehicle without detailed it? Lazy work on their behalf. • There were also scratches on the backseat leather that were not present at the time of purchase. This vehicle was not sold as is. They would not take responsibility. Paperwork & Administrative Processing • Title paperwork was significantly delayed, resulting in more than eight weeks without a vehicle. • My name was misspelled on the title, requiring an affidavit to correct the dealership’s error. • The finance manager originally assigned to my deal (Peter) was no longer employed there, which contributed to delays in processing. • Al and Winston were responsive and did provide assistance after Peter’s departure. Communication & Management • Phone calls and follow-up attempts were frequently not returned and I was ignored. • When communication finally reached the General Manager, Joe, he stated that he would not be able to do much because the dealership was “losing money on the deal.” • Reggie (Sales) provided limited assistance throughout the process, and I would not recommend working with him based on this experience. Escalation to AutoNation Corporate • I contacted AutoNation corporate directly. They acknowledged that there were many other complaints regarding this dealership and confirmed that my experience was not isolated. • Corporate advised that their involvement would be limited to acting as a liaison between myself and the General Manager. No further corrective action was taken at the corporate level. While the dealership did ultimately pay for shipping and eventually replaced the failed battery, these actions did not resolve the broader issues with preparation, damage, delayed paperwork, and inconsistent communication. Based on this experience, I cannot recommend Mercedes-Benz of Pompano Beach.

The process of purchasing my car was handled with excellent service and made the experience a pleasure. My Sales agent Joe Melillo was great to work with and was there to help every step of the process. I would highly recommend him.

Great dealership we have bout 3 cars from Mercedes of Pampano. Good crew and good service. I am grateful for our partnership wonderful team and excellent service

Best dealership I’ve ever worked with. The salesman Bob Abrams is the best. I highly recommend them to any perspective new or used car buyer

This location is the first one to return my car after a service with no wash.

The staff was very knowledgeable and very helpful through the process. I will definitely pursue another vehicle from them and recommend them too! The process was made super easy by the staff 10/10 good job

No pressure. Given the option of many cars to choose from. We were given many details about each automobile. We narrowed down the choices and colors to choose from

The dealership is large, clean, and very well stocked. Your personnel were friendly and knowledgeableWe had some difficulty getting the Dolby Atmos (very important to me)working My sales man Arthur Wainblat was extremely helpful and got it working. He even drove me home while they were working on it.'All and all a very pleasant experience.

The most professional dealership I have ever dealt with the sales girl and finance girl were amazing

Excellent service, prompt and courteous. The service Specialist, Anaj is a true professional. Very eficien and. customer oriented. Keeps he customer informed and up to date on the process untill the car is delie=vered.