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Bobby Rahal Toyota

(235 reviews)
Visit Bobby Rahal Toyota
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
New (877) 676-3236 (877) 676-3236
Used (866) 549-0570 (866) 549-0570
Service (888) 237-3859 (888) 237-3859

Reviews

(235 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bobby Rahal Toyota from DealerRater.

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Sales poor - service great

We had previously purchased a Prius from Rahal and have an older 4Runner. The service department takes care of both and does an excellent job. However, we are looking to replace our 4Runner and on 2 trips to the showroom have yet to interact with a salesperson. Not even "good afternoon, how can I help you?" On our last trip, three salesmen were sitting together in the middle of the show room and were too busy shooting the breeze to get up and talk to us. Even after I opened the car doors and lift gate and moved the seats to access the 3rd row. I guess it's up to the customers to seek out the salesmen and force our money on them. I will be buying elsewhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 1.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for your business - we know you have many options as to where you take your Prius and 4Runner for service and we greatly appreciate you choosing our dealership. However, we are very sorry for your negative sales experience and understand your frustration. Please give us the opportunity to earn your business again. We invite you to call in (717-691-0500) and ask to speak with a sales manager - all of them are familiar with your issue and will work to remedy the situation for you. Thank you.

When I was in the market for a car to replace my 12 year...

When I was in the market for a car to replace my 12 year old Camry, my first thought was Bobby Rahal beacause they have always trested me fairly and professionally in the past. They did a great job to help me determine my needs and suggested viable options. I did not hesitate to finalize my purchase of a RAV4 with them. It's important to me to feel comfortable with the sales staff in a an open and fair business environment.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.

I have been purchasing cars and trucks for my family in...

I have been purchasing cars and trucks for my family in central PA for over 25 years and no dealership has even come close to approaching the quality and honesty of the Rayhal Organization. I recently had some warranty work done on my care that was done quickly, pleasantly and I was provided a loaner car during the time my car was in the shop. I have purchased several cars and trucks from Rayhal. Some have been new and some have been certified used cars. All have performed well and Rayhal stood behind their work and their warranty when there were warranty issues. They did what they promised and delivered for the customer. I have unfortunately had less that "great" experiences with other central PA dealerships, some that promised great service after the sale, but could not always deliver. You get what you pay for when it comes to vehicle purchases, but choose your dealership wisely, or you will be sorry for your costly mistake. For my money, I'm sticking with Bobby Rahal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
5 people out of 5 found this review helpful.

Unsurpassed service and integrity. Purchased six cars...

Unsurpassed service and integrity. Purchased six cars from them since 1996. Was always quoted a fair price, and there were no hidden "add ons" upon completion of the sale. Sales people, sevice writers, service manager and service technicians have alway been courteous and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
9 people out of 9 found this review helpful.

I've tried buying two vehicles from this dealership b/c...

I've tried buying two vehicles from this dealership b/c it is the closest located to my house. They are very arrogant and do NOT like to deal at all. They act like they are doing you a favor for selling the cars. I have taken my car there for service and b/c I didn't buy it there they are not very helpful for warranty work. I'd stay away from them.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
8 people out of 8 found this review helpful.