Skip to main content

Reviews

(467 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Faulkner Toyota Harrisburg from DealerRater.

Want to share your experience with this dealership?

Write a review

Lee went above and beyond to keep this customer coming

Lee went above and beyond to keep this customer coming back. I appreciate the fact that he listened and took care of the issue satisfactory

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

The service was average.

The service was average. On my first visit, I was given a video, an explanation, and detailed work. This time, they only took the car, kept me waiting, and then handed over the invoice without providing any information about the part or showing the replacement part. Communication and transparency were lacking.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Leonardo, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (717) 565-9000. We look forward to hearing from you.

Took a bit long but the service and customer service was

Took a bit long but the service and customer service was great. The service rep was polite, kind and helpful. I would recommend this shop to my friends and family

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Diana, thank you; we appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great communication via text.

Great communication via text. Labor rates are astronomical but it was done quickly and right. Two hours of labor was 739 dollars. That is nuts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The service managers are knowledgeable.

The service managers are knowledgeable. The manager estimated about an hour to perform the requested services. The waiting area was spacious and clean. Within the hour my vehicle was ready to go.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Randy was so accommodating.

Randy was so accommodating. He is always a great help and eve a greater human being.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Randy is wonderful employee!

Randy is wonderful employee! He is always willing and able to help me. Toyota is very lucky to have him as an employee!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Faulkners is a great place to purchase your next vehicle,

Faulkners is a great place to purchase your next vehicle, I was from out of town and bought my new tacoma site unseen. Faulkners did everything they said on the phone,no hidden charges or fees. Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Laurie, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Required state inspection.

Required state inspection. Vehicle was due 25,000 mile service. Service representative kept me posted on progress via text. Work was completed within the estimated time (actually was early).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Edward, we strive for a high level of customer satisfaction in all aspects of our dealership. Safe travels!

I like the dealership but sometimes the service is slow

I like the dealership but sometimes the service is slow but in today's world it is understandable,in other words i like talking my vehicle's there, so Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.