Meet Sharon Zummo

Many thanks to a great service department and staff at Conicelli Hyundai in Conshohocken PA. I've been a customer since 2014 when I purchased my Tucson and I can tell you it's serviced with care each and every time. Would not have my vehicle serviced anywhere else!

Terrible service center. Made an appointment for an inspection and an oil consumption test that was started at another Hyundai dealer (a Hyundai engine had an issue out of state, surprising). They said no problem. As the appointment approached, we need to replace the front engine splash shield. Again told no problem. Then the problems started. They called back and said I needed to prepay for the part. Called back to give them the credit card and they said since it was after 2p (it was 2:03p) they wouldn't have the part in time. Ok, rescheduled for the following day at 11. Oh, but they can't do the oil consumption test that they already scheduled. It has to start at their dealer although the other deal and first scheduler told me they could do it. Get an email reminder for my appointment at 10a. Call, because can't make 10a. Tell me no new appointment can be made for 4 weeks. On Friday, they had three available appointments on Tuesday but on Saturday nothing for 4 weeks. I explain the problem and am told that a service manager will call me back. No call back. I call them again Monday morning. They tell me it is my fault, they don't understand who would have ordered the part because "I am giving them too much information" and that no one actually ordered the part. So even if I made the appointment the car wouldn't get repaired. The person I spoke to about the part told me the scheduler would loop back and confirm the part order. But this scheduler says it is my fault and I needed to speak to the parts department directly despite being told the opposite by the other two Conicelli employees. The scheduler blamed this on me. Horrible customer service, was lied to multiple times by different people.

Great service because of a great staff. Ms. Zummo and her partner made a complicated service visit a whole lot easier. They went the extra mile to accommodate us and make our day a lot easier. Great people.

Worst experience from a dealership I've ever encountered. This being my fourth year as a lessee with Hyundai, this whole ordeal has deterred me from purchasing or recommending Hyundai ever again. Two years with Hyundai in Abington was a great experience which led me to stay with Hyundai. But after dealing with Conicelli Hyundai, I would not refer them at all due to the unprofessionalism and a brash display of lack of empathy for paying customers. The service work was done in a timely manner. Joseph Sergi was not helpful whatsoever from beginning to end. He showed a lack of concern and understanding until there was something they needed in return which in this case was the loaner vehicle. Upon my vehicle being towed to their shop, which I was told twice on the phone by service reps that no loaners were available. Until I expressed my disdain online, a loaner magically became available the same day. In addition, my car was damaged either in route or in possession of the dealership. There were lower front and middle fender damages to the body and undercarriage. After several attempts via my insurance company, I was left with a damaged vehicle. After an extensive investigation henceforth proving the dealership was responsible for the damages, I was immediately written off stating it was the tow company's fault. This review consisted of requests for photos and video footage of activity on their premises, in which I was initially told was against company policy to release photos and that I was to return the loaner immediately. I eventually received surveillance footage after a grueling duration of time only after refusing to not return the loaner prior to the agreed return date. My insurance rep stated that it was conveyed to him that it would cost $300.00 to release photos to the insurance company, leaving me stuck with an estimate of a thousand dollars plus in body damage. The tow company had also provided photo documentation of my vehicle with no damage prior to and after delivery. However, the company I pay hundreds of dollars to monthly for one of their vehicles were absolutely of no help. Never before have I witnessed such a lack of accountability and customer support from a dealership, especially owning a car still under it's original warranty. This entire experience with Conicelli Hyundai was an absolute disappointment costing me valuable time, unnecessary stress and hundreds in rental fees and insurance deductibles. The only reason I provided two stars was the fact the service manager Pat McGarry had stepped in to arbitrate some of the issues, otherwise the ball was dropped in this instance.

Your dealership sucks- had my granddaughter car for 6 days and originally said it would take 5 hours and now calls and it’s been tomorrow tomorrow - let’s just be honest ! She has no other car and depends on rides - this is not right - why? Cause she is a young female ? Pull up your panties and let’s be honest with her and you told her you had no loaner? We live in Abington !!! 6 days!!

KHG HERE WENT FOR MY 2ND WINDSHIELD COATING AS WELL AS FRAME PLUGS MATTER AND ALL WENT WELL. WORKED WITH SHARON AND JAMES AND WENT SMOOTHLY. ALSO THE GENTLEMEN WHO GREETED ME AT TIME OF ARRIVAL WITH TICKET. ALL SHEDULED AND COMMUNICATION IN AND OUT FOR THE TIME INFORMED TO ME. ALL GOOD AND NEXT WILL BE OIL CHANGE AND OTHER SERV. THAT IS REQUIRED. THANK YOU KHG / BE WELL AND ENJOY!

Pat is very professional friendly service-oriented and patient I've been coming for years and he's been just wonderful highly recommended he is a 10

My experience was great. Everyone was friendly and helpful, service , sales, etc. I would definitely recommend Conicelli Hyundai. Thank you and I need to fill in more words!

third car for family in 2 years , love sonata for size,gas milage, interior room , pickup, and I like the sporty style ahd like the shale gray color

Went to check out a car, and ended up buying it! Lol! It was great Dmitry Kichin was awesome, efficient and thorough. I will go again to another car purchase. Also great service from the Hyundai service team...