Reviews
Quick, easy, efficient and no BS.
CBB happened to have exactly what I was looking for. Andy insured a streamlined process not only getting me in and out in the new MB on a Saturday afternoon, but also had service teed up to handle a quick tweak on Monday morning. Great job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Scotter: We love that Byline" Quick, easy, efficient and no xx"! Funny, many customers expect a certain amount of pressure and xx when they go to purchase a vehicle. Certified Benz & Beemer prides itself on making the car buying experience fun and comfortable, with zero pressure. We're delighted to nhear that Andy make the process move as swiftly and easily as possible for you. CBB looks forward to assisting you again in the future.
Great service
Jamie was very knowledgeable, helpful, friendly and got us in and out of the dealership in very good time. He took very good care of my husband and I.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Jalenelindsay: We really appreciate that you took the time to share your feedback with us. We are happy to hear that Jamie provided you with knowledgeable, helpful and friendly customer service. Thanks for your business and please let us know how we can assist you again in the future.
Fast & Friendly Serive
The people over at Certified Benz & Beemer make purchasing/financing a vehicle simple & hassle free. With friendly & fast service you can't go wrong here. Wouldn't buy a vehicle from anyone else. Special thanks to Jamie & Danny.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Colin: We strive to provide our customers with outstanding customer service and we're glad that Jamie and Danny helped to make the sales process so simple and hassle-free for you. We look forward to helping you again when you are back in the market for your next vehicle. Please also keep CBB in mind when your vehicle needs maintenance in the future as well.
Excellent
My experience with Andy and the rest of the staff was amazing. Never once did I feel pressured to purchase the car, the showed me everything I needed. It was the first car I looked at and the last. Signed the papers (for my first car I might add) that day and took her home!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Haleigh: Nothing makes us happier than knowing that we've helped our customers (especially first-time buyers!) get into the perfect car while giving them exceptionsl customer service so it's great to know that Andy was able to provide you that type of service. CBB looks forward to helping you again in the future, whether with maintenance or when you get around to buying your second car!
Great car purchase experience - straightforward salesperson
Jamie was extremely straightforward and very easy to deal with. I flew in from out of town to see and purchase the E550. Jamie met me early in the morning - on his day off. The whole process from start to finish took ninety minutes - including a trip to the bank to collect the check. The only flaw I could find is that the dealership puts a small CBB bumper sticker on the back of the cars they sell. I have yet to figure out how to remove the bumper sticker without damaging the finish of the car. On a high-end Mercedes, a bumper sticker is not exactly part of the package. This is an annoying - and tacky - practice on the part of the dealership. Also, their finance guy's attempted sale of their warranty was heavy handed and pressure filled. I understand their desire to make the sale but they should take the pressure down a notch or two. All this being said, I would purchase from them again but I'd make sure they took the CBB bumped sticker off and I'd skip the part where they apply heavy sales pressure to purchase a warranty.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Austincarbuyer: Thanks for coming in from Austin to visit Certified Benz & Beemer and to buy your new E550. We are so happy to hear that Jamie helped you to have a great car purchase experience. We do work hard to provide our customers with exemplary customer service with no pressure so we are disappointed to hear that someone in finance did not do so with you. We will be sure to review your transaction with our Finance Department to make sure that your comments are addressed. As for the bumper stickers, when a customer asks us to remove it, we have our detail department do so. Jamie will be in touch with you to walk you thru how best to have the sticker remove. Thanks again for your business as well as your feedback.
Great guy!
I had a wonderful experience with Jamie. He was very patient. I didn't feel rushed, or pressured. He is very knowledgeable on all types of vehicles, and answered every question. There is no trying to haggle on prices, it is what it is.. so it's nice avoiding that process entirely. We have bought a total of three cars now from this dealership, and have been very happy. I highly recommend asking for Jamie. If you'd like someone who actually knows what they're talking about, he's your guy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Dwal8613: THANKS SO MUCH for your repeat business! As you already know, we strive to provide our customers with exemplary customer service and we're glad that you appreciated the patient, knowledgeable service provided by Jamie. We are happy to hear that you appreciated our "one price" policy which makes the car buying experience much easier for all. Great picture too! We hope to have the pleasure of helping you again soon.
Exceptional Service and Honesty
Barry Bridges gets a five star review from me. And I bet you will give him 5 stars as well. He helped me through the challenges of buying a top quality used car. I bought a 2015 Subaru Outback within two hours of Barry's very professional guidance and experience, a period of time that included a test drive. He knows cars. Besides his years of experience, Barry is very personable and a person who went way out of his way to help me. I had some real logistics problems with turning in my rental car and picking up the dressed Subaru and in order to meet a very tight deadline. It's a good story but I'll just say that he went the extra mile to make it happen for me. Make that two extra miles! I am sure he will do that for you, too. Buying a car is rarely a pleasurable experience, make it one by meeting with Barry Bridges.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Customer: Wow!! What an AWESOME review! Our top priority is customer satisfactions and your great feedback regarding the exceptional customer service provided by Barry reaffirms our efforts to delivering outstanding service to our customers. We are so glad that you found the sales process at CBB to be pleasurable. Thanks for the recommendation and don't hesitate to contact us if your need anything.
Anthony
Anthony was extremely knowledgeable and helpful. After purchasing the vehicle I felt I had a friend.in the car industry, who I coild trust. Would definitely purchase another vehicle from him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Messina: Thanks so much for the FIVE STAR Review! We appreciate that you took the time to share your compliments on the friendly and helpful customer service provided by Anthony. We are glad to hear that you would be willing to purchase another vehicle from him as well. CBB looks forward to being there for you in the future, whether with your service needs or when you are back in the market for your next vehicle.
Danny Quintana is the ultimate professional
Good price, great vehicle, quick n easy. Would recommend this dealershop to others, and will consider it in the future. Even tho we didn't purchase a vehicle, Danny was extremely professional and respectful... Check them out online and in person.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear TeeWash: Thanks so much for sharing with others your recent experience from Certified Benz & Beemer that was so quick and easy. It's great to hear that Danny provided you with professional and helpful customer service. CBB looks forward to the opportunity to help you again in the future when you are in the market for your next vehicle.
"THE" place to buy your next car !
I purchased my Chrysler Crossfire from this dealership almost 4 years ago. I have insisted that this car be only serviced by Certified Benz and Beemer. Not only was the sales experience great, but any of the service done to this car was professional and way below any dealership cost. This service department is so great that I have referred my friends that didnt buy a car there to take their auto in just for the wonderful experience with the service provided there. Just recently, I lost my daily driver to an accident was overwhelmed on what car to chose, I contacted Certified Benz and Beemer and was introduced to Blaine Peacock. After listening to me ramble on about not knowing what to even look for, he spent most of the morning showing me an assortment of cars. After listening to my reaction to each auto being shown, he was able to narrow it down to a choice of 2 very worthy and reasonable autos. I came away with a really great condition 2007 Lexus that is just what I would never have thought of on my own. AND, it was much less expensive than many of the used cars on other dealership lots. My years dealing with his dealership has only proved that this is the only place to buy a great used car. And the only place that my cars will be serviced from now on.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thomas: We LOVE your review as well as your Byline!! First, we are grateful that you continue to do business with Certified Benz & Beemer, both with the service department as well with sales. Second, thanks for sharing about the wonderful and helpful customer service that Blaine provided for you to help you find the perfect vehicle. Last, we can't thank you enough for your continued loyalty and hope to keep providing you with the same outstanding service in the future.
