Tom Masano Mercedes-Benz

I've been scouring three states for the right Volvo S60 for a few months now. I found the one online at Masano Mercedes in Reading. I drove from Upstate NY to Philly to Reading in my search. When I got to Masano in Reading to look at the car, I met with Todd Grim to look at it. The car was missing. Todd spent the rest of the day looking for what was probably the cheapest car on their lot and finally found out it on another lot. When he found it, the keys were missing. At this point, Todd could have said "Sorry pal, I could be selling a Mercedes for more money to someone else." He didn't say that. Instead, he spent the rest of the day and the next day working on this deal. He takes down the keys and helped me overcome other obstacles as this was my first time buying a car from a big dealer. To sum it up, he spent two days working on one deal in a setting where he has millionaires walking in with blank checks and could've basically told me to get lost. We closed up the deal. In addition to the service, he's a good guy to work with. I'm 29 and as I work my way up the car ladder, I'll go back to Todd when I'm ready for my upgrade. If you're looking to buy a nice from an unpretentious salesman who will go through xxxx and back for you, Todd Grim at Masano Mercedes is your guy.

Worked with Michael on the purchase of a CPO GLK. From the initial contact to the close of the deal, he was incredibly friendly, open, and thoroughly helpful. He completely knew the features of the vehicle and explained them so we understood them. Highly, highly recommended.

Bought a great MB c300 at the best price in the area. Michael took care of everything and made sure our expectations are met for price, convenience and service.

Made my experience buying a car for the first time very easy and smooth. Great service, friendly and excellent staff. I was able to call Michael with any questions throughout the entire process. Michael helped me find the perfect car!

Had a recall on my 2009 Mercedes. At the same time the left taillight panel went out. Taillights were the recall. I called Masano around 8:30 a.m. Spoke to Rick in service dept. By 9:30 a.m. they picked up my car at my office. Repaired the problem and did recall work. Car was back at my office repaired and washed by 11:15. I so appreciate how quickly the work was scheduled and completed. Matt in service called to let me know car was finished. Everyone at Tom Masano is friendly and knowledgeable about Mercedes.

One extremely happy customer!! First Mercedes and I can already say I will never own anything different! My husband and I worked With Michael McCormac and his wonderful team! Always thought buying a car would be a hassle. I was proven wrong as soon as we walked on the lot. I cannot describe how happy I am with my experience and car. A++ Company and Employees! Thank you!!

My husband and I have purchased 3 Mercedes from 3 different dealers and this was by far our most perfect experience. Our salesperson was Michael McCormac and he was an absolute pleasure to meet and have as our go to person while purchasing our third Mercedes. Immediately, we felt so calm and natural with Michael. Usually, purchasing a car is really stressful, not this time, at Masano Mercedes with Michael as our sales person, we could not believe how calm we were. We felt like we were visiting a true friend. We talked about travel, music, culture and of course cars. We can't thank Michael enough, he went way above anything we expected and believe me we expect a lot when we walk into a Mercedes dealership. Michael's experience, extensive knowledge and passion with luxury cars is apparent, he knows his stuff. One of the things we loved most was that we did not spend hours and hours completing paper work and if you have ever purchased a car before you know exactly what I'm talking about. Everything went smoothly even the finance guy was very expeditious. Michael is truly perfection, so if you are reading this and trying to decide where you should go for your dream car, definitely, without a doubt visit Masano and ask for him. We live in Delaware and are so glad that we took the hour plus drive to Masano and for our next purchase we will without a doubt be returning to Michael. We will definitely be sending family and friends. I really do hope Mr. Masano knows what an asset Michael is to the group; he is natural, nothing forced, nothing fake. I can see why they are the dealership of the year state winner. Go visit and you'll see why also...

I worked with Michael McCormack and Rob Wahl to great Tom Masono employees. They went above and beyond to make me feel comfortable and a top priority customer. It's was the best car experience I've ever had. I have and will continue to recommend Tom Masano and Michael And Rob be the auto dealership to go to. Thank you guys for the great car and experience.

I called to say I wanted a car. A cpo mercedes. I'm told the salesman is off, but the General Manager says a hold is on the car for me. He personally took care of it. The next day I'm called and told the car was sold. What a bunch of amateurs. Total clueless idiots running this place. Stay away from this dealership unless you want nothing but trouble. I can't begin explain the frustration with this unprofessional staff. On top of all of this, I really think they lied to me. They claim the car was sold before I called, but I'm not sure I believe their story. Too much hesitation and tense tone when I'm being told the car was sold before I called. Really, the GM of the dealership has no clue what is sold and not sold. That makes it worse if this is true...no communication by their staff. You can't believe or trust anything they say. Who conducts business like this?

A great buying/trade experience. Worked over the phone with Luis (Sales) on what I wanted to achieve. No stories, no hassles, no pressure and no changing of the deal once I arrived at the dealership. Totally worth the long drive from out state. Joe (Sales Mgr) and Rob (Bus Mgr) very helpful and upfront. Stand up people that made me feel very comfortable. Felt like I was family.