Reviews
Alex Ramirez and the service department at Walter’s
Alex Ramirez and the service department at Walter’s Mercedes provided excellent quality care and attention to our Mercedes while accommodating our needs as customers. It is for this reason that we happily travel out of our area for routine maintenance. Top notch auto care and a professional attitude in all they do.
Alex Ramirez and the service department at Walter’s
Alex Ramirez and the service department at Walter’s Mercedes provided excellent quality care and attention to our Mercedes while accommodating our needs as customers. It is for this reason that we happily travel out of our area for routine maintenance. Top notch auto care and a professional attitude in all they do.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your 5-star rating! Providing quality and efficient service is so important to us, and we are glad that Alex's efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
I've been coming here for almost twenty years, and am on
I've been coming here for almost twenty years, and am on my fifth consecutive car from them. That should say it all, but I'll add that their staff is amazing, and the selection of Mercedes is impressive.
I've been coming here for almost twenty years, and am on
I've been coming here for almost twenty years, and am on my fifth consecutive car from them. That should say it all, but I'll add that their staff is amazing, and the selection of Mercedes is impressive.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent review! We are honored by your continued business over the past 20 years and we are so glad that our team consistently provides you with the quality care that you so much deserve. It is our pleasure to assist you in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Edwin was attentive, handled all my emailed questions,
Edwin was attentive, handled all my emailed questions, and came up with a solid deal I could not refuse. I am happy with the process and his transparency to the facts and details. I learned so much! Rafael helped process the sale on my visit and went through setting up the app. Walter’s Mercedes is a solid dealership with a great team. Can’t go wrong with Edwin and Rafael!
Edwin was attentive, handled all my emailed questions,
Edwin was attentive, handled all my emailed questions, and came up with a solid deal I could not refuse. I am happy with the process and his transparency to the facts and details. I learned so much! Rafael helped process the sale on my visit and went through setting up the app. Walter’s Mercedes is a solid dealership with a great team. Can’t go wrong with Edwin and Rafael!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this wonderful review! It is always our goal to ensure our guests are satisfied with their experience, and we are glad that Edwin and Rafael took exceptional care of you. They will be honored to know how confident you are in their efforts. On behalf of the entire team- congratulations on your new vehicle! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Walter’s Mercedes in Riverside is a Great Dealership!
Walter’s Mercedes in Riverside is a Great Dealership! Kelly Sandefur is the ABSOLUTE BEST! Kelly is organized and always has the paperwork printed out before I sit down. She is awesome.! Kelly is courteous and always willing to assist and answer any questions I may have. Kelly is very knowledgeable and takes the extra step for excellent Customer Service.!
Walter’s Mercedes in Riverside is a Great Dealership!
Walter’s Mercedes in Riverside is a Great Dealership! Kelly Sandefur is the ABSOLUTE BEST! Kelly is organized and always has the paperwork printed out before I sit down. She is awesome.! Kelly is courteous and always willing to assist and answer any questions I may have. Kelly is very knowledgeable and takes the extra step for excellent Customer Service.!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We are happy to hear that Kelly consistently provides you with the top-notch service that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
very good experience with this dealer.
very good experience with this dealer. most of it has everything to do with Edwin Corea. He was fantastic. A real pro at what he does. Found the exact car I wanted and with every feature that I asked for. The finance person also was good. he upsold me on a warranty package that was out of my budget but i have no regrets purchasing it.
very good experience with this dealer.
very good experience with this dealer. most of it has everything to do with Edwin Corea. He was fantastic. A real pro at what he does. Found the exact car I wanted and with every feature that I asked for. The finance person also was good. he upsold me on a warranty package that was out of my budget but i have no regrets purchasing it.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Paul, thank you for your positive review! We are so glad that Edwin and the team took great care of you. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Highly professional and sought out Mercedes dealership in
Highly professional and sought out Mercedes dealership in Riverside. Amazing service department with highly knowledgeable advisors. Mr. Alex Ramirez went above and beyond to manage the service needs for my vehicle. He communicated with me and kept me updated regularly. High level of customer satisfaction. Thanks 🙏
Highly professional and sought out Mercedes dealership in
Highly professional and sought out Mercedes dealership in Riverside. Amazing service department with highly knowledgeable advisors. Mr. Alex Ramirez went above and beyond to manage the service needs for my vehicle. He communicated with me and kept me updated regularly. High level of customer satisfaction. Thanks 🙏
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Arun, Thank you for sharing the positive experience you had with Alex here at Mercedes-Benz of Riverside! We are so glad that Alex provided you with the A+ service that you deserve and kept you well informed throughout the process. We hope that you continue to choose us for all of your future automotive needs. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
I had an amazing experience leasing my first vehicle at
I had an amazing experience leasing my first vehicle at Walter Mercedes-Benz in Riverside. Reymundo Lopez made the entire process smooth, fast, and completely stress-free. From start to finish, the service and car delivery were handled with outstanding professionalism and no issues at all. As a first-time lessee, I couldn’t have asked for a better experience—truly the best! Highly recommend Reymundo and the team at Walter Mercedes-Benz for anyone looking for exceptional service.
I had an amazing experience leasing my first vehicle at
I had an amazing experience leasing my first vehicle at Walter Mercedes-Benz in Riverside. Reymundo Lopez made the entire process smooth, fast, and completely stress-free. From start to finish, the service and car delivery were handled with outstanding professionalism and no issues at all. As a first-time lessee, I couldn’t have asked for a better experience—truly the best! Highly recommend Reymundo and the team at Walter Mercedes-Benz for anyone looking for exceptional service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving Raymundo this positive review and recommendation! We are honored to have been of assistance to you with your special purchase, and we are so glad that Raymundo provided you with a seamless, 5-star experience. It is our pleasure to assist you in anyway possible. Wishing you the warmest congratulations on your new vehicle- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
I had never returned to the dealer where I purchased my
I had never returned to the dealer where I purchased my previous vehicle because I was not satisfied with the experience. However, I have now found the dealer and agent I will continue to visit in the future. Although it is more than 70 miles from my home, I am more than willing to make the trip because of the excellent service and kindness I received. Raymundo Lopez guided me through the trade-in inspection and the new vehicle deal over text and phone in a way that was clear and satisfying. When I arrived at the dealership, everything was handled smoothly and without any changes—something I had never experienced before. In the past, I was always met with different prices or tricks once I arrived, but this time was completely different. There was one issue: the vehicle I wanted was missing a feature. I was very confused, but Lopez quickly offered a remote solution, and everything was resolved successfully. Jamie R. stayed until 9 p.m. to finalize everything and even arranged for the vehicle to be delivered to my home the next day, despite the distance of over 70 miles. Justin Campbell in Finance was also very kind and patient, even through two rounds of paperwork. Every staff member was thorough, attentive, and genuinely friendly, creating a level of comfort I had never felt at other dealerships. I truly look forward to working with this team again for my next vehicle.
I had never returned to the dealer where I purchased my
I had never returned to the dealer where I purchased my previous vehicle because I was not satisfied with the experience. However, I have now found the dealer and agent I will continue to visit in the future. Although it is more than 70 miles from my home, I am more than willing to make the trip because of the excellent service and kindness I received. Raymundo Lopez guided me through the trade-in inspection and the new vehicle deal over text and phone in a way that was clear and satisfying. When I arrived at the dealership, everything was handled smoothly and without any changes—something I had never experienced before. In the past, I was always met with different prices or tricks once I arrived, but this time was completely different. There was one issue: the vehicle I wanted was missing a feature. I was very confused, but Lopez quickly offered a remote solution, and everything was resolved successfully. Jamie R. stayed until 9 p.m. to finalize everything and even arranged for the vehicle to be delivered to my home the next day, despite the distance of over 70 miles. Justin Campbell in Finance was also very kind and patient, even through two rounds of paperwork. Every staff member was thorough, attentive, and genuinely friendly, creating a level of comfort I had never felt at other dealerships. I truly look forward to working with this team again for my next vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your excellent review! We are honored that you made the 70 mile drive to visit us, and we are so glad that Raymundo, Jaime, and Justin provided you with the quality care that you deserve and ensured your experience with us was an all-around success. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new vehicle- on behalf of the entire team! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Recently purchased a CPO Mercedes from Alfonso Hernandez.
Recently purchased a CPO Mercedes from Alfonso Hernandez. He was uniformly helpful, from the initial email requesting information about the vehicle to the negotiation and purchase of the vehicle. Highly recommend this salesperson.
Recently purchased a CPO Mercedes from Alfonso Hernandez.
Recently purchased a CPO Mercedes from Alfonso Hernandez. He was uniformly helpful, from the initial email requesting information about the vehicle to the negotiation and purchase of the vehicle. Highly recommend this salesperson.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new Mercedes-Benz! We are so glad that Alfonso was both kind and helpful. He will be honored to have earned your recommendation. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager
Walter’s always comes through in the end and satisfies
Walter’s always comes through in the end and satisfies all of their customers, always.
Walter’s always comes through in the end and satisfies
Walter’s always comes through in the end and satisfies all of their customers, always.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing Mercedes-Benz of Riverside and for your excellent review! We strive for 100% customer satisfaction, and we are glad that our team consistently takes great care of you. Please do not hesitate to give us a call if we may ever be of further service to you. Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Erwin Artacho - General Manager