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Hartford Toyota Superstore

(3,940 reviews)
2016 state dealer award
View 10 awards
2016 state dealer award 2015 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(3,940 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hartford Toyota Superstore from DealerRater.

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When we got there, no sale person was to help us. The...

When we got there, no sale person was to help us. The front desk told we had to wait 30 minutes or so. Then Henry Montgomery came up and greet us. Henry was friendly and knowledgeable. Made me welcome and no rush through the process. Great service. I was allowed to test drive on my own. This is my second lease from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback on Henry. I'm so happy that your initial disappointment was quickly overcome by Henry approaching you. Henry is one of our more senior sales staff who knows how to make customers feel comfortable in the buying process. We look forward to providing you with great customer service as we care for your new vehicle. Sincerely, Jen Taylor Customer Relations Manager

My buying experience at Hartford Toyota was fantastic!...

My buying experience at Hartford Toyota was fantastic! Jenn was the consummate professional and went out of her way to assist me with all facets of the purchasing process. I certainly would (highly) recommend Hartford Toyota and Jennifer Glidewell to anyone contemplating a vehicle purchase...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so very much for the great feedback and recommendation. We think Jennifer's pretty special too. We look forward to giving you the same level of service caring for your vehicle. Thank you, Jen Taylor, Customer Relations Manager

Leslie was wonderful. I highly recommend him and this...

Leslie was wonderful. I highly recommend him and this dealership!!! The whole process was super smooth and easy and I will be buying my next vehicle here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Jennifer at Hartford Toyota was able to help my wife and...

Jennifer at Hartford Toyota was able to help my wife and I search for, locate, and put a downpayment on the vehicle we wanted all before we even stepped foot in the dealership. Great service considering the pandemic and the lack of inventory caused by it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback on Jennifer. Its great to hear that she was able to help you secure the vehicle you wanted prior to meeting at the dealership. We look forward to providing you with that same great service on the Service side of the dealership. Sincerely, Jen Taylor Customer Relations Manager

Brianna was an excellent representative,,she helped meet...

Brianna was an excellent representative,,she helped meet all my expectations,, excellent customer service. I highly recommend Brianna and her service!!! Thanks for the experience!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the high praises on both Brianna and the experience. We think Brianna creates wonderful customer experiences too! We look forward to providing similar experiences with the care of your car in the Service Department. Sincerely, Jen Taylor Customer Relations Manager

Happy with the Toyota Highlander, seamless process and...

Happy with the Toyota Highlander, seamless process and well delivered. Great job! Thank you to the Hartford Toyota Super Store team, always a pleasure doing business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Happy to hear the feedback. We too, think Muhamed does a great job providing a wonderful customer experience. We look forward to caring for your vehicle in the Service Department! Sincerely, Jen Taylor Customer Relations Manager

Such a terrific experience leasing my new Rav4,Brianna...

Such a terrific experience leasing my new Rav4,Brianna and Guy are top notch to work with and I will continue to do business there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great experience at Hartford Toyota. Leslie was...

I had a great experience at Hartford Toyota. Leslie was friendly. knowledgeable, experienced and professional. He took the time to answer my questions and explained the process. I highly recommend this dealership and ask for Leslie.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I was extremely happy with my experience at Hartford...

I was extremely happy with my experience at Hartford Toyota. The salesman that I dealt with, Muhamed Efendic, was extremely polite and professional. The car that I saw on line was the one I test drove and ended up buying. Muhamed found me the best financing and did not pressure me into buying anything extra. He treated me with respect and made sure that I understood everything that I was signing. Muhamed took care of switching my insurance and registration and I was able to take the car home the same day. I would highly recommend Hartford Toyota and especially Muhamed Efendic as a salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had a wonderful experience when coming to Hartford...

I had a wonderful experience when coming to Hartford Toyota, when coming in I had known exactly what I was looking for. Sonia immediately went to get the car and let us take it for a test drive. She was courteous and answered any/all of our questions along the way. I would recommend seeing her when looking to purchase a new or used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words. Sonia, along with her the rest of her sales team are knowledgeable, patient and courteous associates. We look forward to providing a similar experience in our Service Department. Sincerely, Jen Taylor Customer Relations Manager