Reviews
Ramon was awesome .
Ramon was awesome . He helped with any questions i had and was able to explain things to me in details. 5 stars from me and I will be back .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Vogel_brittany, thank you for your kind words and this wonderful review! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Thank you to Ramon on the amazing service he had provided
Thank you to Ramon on the amazing service he had provided to me. Will definitely be back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jdvogel2009, thank you so much for your high rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Brian Veal did a great job helping my family and I with
Brian Veal did a great job helping my family and I with my Toyota oil and tire change
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tonybierle, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Craig Rossman took good care of my vehicle and answered
Craig Rossman took good care of my vehicle and answered all of my questions. I was satisfied with the repairs made.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mark, your satisfaction is our top priority. We look forward to your next visit! Take care!
Craig Rossman did a great job with my service on
Craig Rossman did a great job with my service on 4/11/2022. He found that one part I needed was covered under my extended warranty, which saved me some money.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your positive review about your recent experience with us! Thank you again for the great review!
Willie, Thank you for the great service and to the
Willie, Thank you for the great service and to the technician that serviced my GX. Many Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Michaelbrady71, we are so happy to read such a great review about Hendrick Lexus Kansas City!
Brian Veal always provides top notch service to me and my
Brian Veal always provides top notch service to me and my family. He has contacted me more than once on his day off to check on us. He is a big reason we remain Lexus owners. We have great confidence in Brian to navigate repairs on our behalf.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kccardinal, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Kansas City.
Craig Rossman is our outstanding Service Technician.
Craig Rossman is our outstanding Service Technician. He always goes above and beyond to answer every question I may have and shows me how to work all gadgets in our 2021 Lexus 350 SUV. Great customer service, these days, seem to be a lost art, but Hendrick Lexus exceeds the standard. Sales, service, and tech staff all fabulous! Bravo Craig and the Dealership as a whole!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Service today made it easy, and fast working with Craig
Service today made it easy, and fast working with Craig Rossman , my service advisor. Timing of appointment, etc were quickly taken care of! Best Advisor and service dept I have been too. They to care about their customers!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
The service department is great.
The service department is great. They always can make an appointment at a convenient time and the work is completed same day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jennie, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hendrick Lexus Kansas City. Jennie, thanks for taking the time to leave a review.