Ocean Honda of Hanover

We had a great experience at Ocean Honda Hanover. Dan Gilbrook made us feel comfortable and he was very informative and answering every question from us. In fact, the Pilot we were interested were not available, Dan was helpful to find the car that we want from the other location and made it shipped to Hanover for us. There was no pressure involved in the process and this was my best car shopping experience ever. I highly recommended Ocean Honda Hanover for car shopping and thank you Dan so much.

Friendly place with good mechanics and reasonable prices. BUT they telemarket you. I work nights. This drives me crazy. I trusted them with my private phone number; they abused that trust. They just gave me a robo-call on 06 June at 10030hrs 2023. I like Hondas. I put 276,000 miles on my element and I now bought a CRS, both came from them. I will buy my next Honda elsewhere.

Went into dealership based on a facebook add on a car that was "sold" before I got there.Red Flag 1. Sales person was great. She was recently back from maternity, maybe Kellyane or Carinie? First pencil was a nightmare, 4999$vE-Lo add on, wheel locks, you name it. I felt like I was on an episode of pranksters. I walked away. Laughing.

Just pick up a 2023 Pilot EX-L from Aaron (2/10/23), my wife and I couldn't be happier. Aaron was very easy to work with, no pressure which made the purchasing process so much easier and actually fun. Go see Aaron for your next new vehicle, you wont be disappointed. He is a stand up guy.

Just pick up a 2023 Pilot EX-L from Aaron (2/10/23), my wife and I couldn't be happier. Aaron was very easy to work with, no pressure which made the purchasing process so much easier and actually fun. Go see Aaron for your next new vehicle, you wont be disappointed. He is a stand up guy.

Came in to replace all 4 rotors and brake pads due to warped rotors. They had a deal listed for 15% off any service, but also a deal for 10% off any brake service. I asked for the 15% and was told the service manager would look at it. They ended up giving me 12.5%. Still not a bad deal. Service was prompt and brakes worked after the service, although it looks like they used aftermarket front rotors. Unfortunately, they damaged the bottom of my car by not properly placing it on the lift. The bottom of the plastic trim is dented and now my front quarter panel bulges out. This is an area that’s nearly impossible to damage on your own unless you’re driving your car over curbs (which no Honda accord driver is doing) or jacking it up yourself to get underneath the car. Needless to say, the discount was not worth it due to the damage inflicted. This was my first time servicing the car at Ocean Honda and will be the last.

A total lack of communication from beginning to end with the folks at Ocean Honda of Weymouth. While not outright lying, the sales process was full of misleading statements or missed opportunities to clear up obvious assumptions. Long post ahead, so the TL;DR is that they misrepresent their sales price of vehicles over the phone to get you in the door, leave out information about what car you're getting, and generally have a negative attitude on all fronts. I called in and was told by Paul that they do not sell their 2022 Honda Pilots with any markups and that they would be doing MSRP. When we arrived based on this info, the salesman, Dan, told us there were two brand new models of a specific color/trim combo coming, but one was sent to the Brockton location that morning. The other would be coming in 5-9 days. We didn't mind waiting a little bit, so we discussed pricing and trade-in value of our current car. That was when we were hit with "we have to install this security system on every single car" and there's no way around it. The price they gave us for that system was $3,800. We refused to purchase a car with this system on it, and they came back with it still on, but at their ‘installation price’ - $288. Paul was technically right - they don't do the typical markup, but they do try to hide it in ridiculous add-ons. They eventually relented and took it off completely, so we were okay with the final numbers. Throughout this whole process, we also asked Dan multiple times to return our keys to the car we were trading in. They kept telling us they'll return it after we make the down payment, effectively holding our car hostage until we pay. We paid the down payment, but they went into the car's glovebox without asking to grab our registration before finally giving the keys back. Strangely, after the down payment was paid, Dan mentioned that we could potentially get the car tomorrow. This was out of the blue, as he said 5-9 days originally, yet suddenly can guarantee that the car will be here the next day. We couldn't make it until the weekend but the RMV system was down, so we had to wait for the following week. Since it was the month-end on the following Monday, they needed us in by Monday to sign documents, originally pushing us to come in by 5, which was impossible given work schedules. They threatened that there was no guarantee that the car would be ours if we couldn't come in on Monday. They eventually said we could come after 5, so we went in then. At that point, we figured we'd see the car and be happy. Two problems arose: they were charging $799 for parking sensors that were $699 when we first discussed pricing, and the paperwork suddenly said it had 133 miles on it, despite the insinuation that this was a car that was fresh off the truck (it was actually a car swapped from Northampton). We expressed our displeasure at this as we were expecting a car that was coming directly from Honda manufacturing. We also couldn’t see the car because they implied that the car was being worked on for the parking sensors. We were already in the finance office and thinking the parking sensors were being installed anyway, we signed the papers and hoped for a smooth delivery. I ended up going to the back of the dealership and saw the car sitting there. At the end of the week, we arrive to pick up the car, and what do you know - the car now has 193 miles! Despite showing our displeasure at having miles put on without our knowledge, they did it again. This time, they tell us that the parking sensors aren’t actually installed by their mechanics. They had to drive it 60 miles round trip to a third-party shop to get it installed. Paul said it might have been Plainville but wasn’t 100% sure though, saying “it could be Norwood or Plainville, I can’t tell you.” Through it all, nobody could be honest and be upfront about things that we cared about - whether they sell at MSRP, how new the car is, and they don’t even have enough insight into their own practices to tell me where the car went for the sensor installation.

A total lack of communication from beginning to end with the folks at Ocean Honda of Weymouth. While not outright lying, the sales process was full of misleading statements or missed opportunities to clear up obvious assumptions. Long post ahead, so the TL;DR is that they misrepresent their sales price of vehicles over the phone to get you in the door, leave out information about what car you're getting, and generally have a negative attitude. I called in and was told by Paul that they do not sell their 2022 Honda Pilots with any markups and that they would be doing MSRP. When we arrived, the salesman, Dan, told us there were two brand new models of a specific color/trim combo coming, but one was sent to the Brockton location that morning. The other would be coming in 5-9 days. We didn't mind waiting a little bit, so we discussed pricing and trade-in value of our current car. That was when we were hit with "we have to install this security system on every single car" and there's no way around it. The price they gave us for that system was $3,800. We refused to purchase a car with this system on it, and they came back with it still on, but at their ‘installation price’ - $288. Paul was technically right - they don't do the typical markup, but they do try to hide it in ridiculous add-ons. They eventually relented and took it off completely, so we agreed on numbers. Throughout this whole process, we also asked Dan multiple times to return our keys to the car we were trading in. They kept telling us they'll return it after we make the down payment, effectively holding our car hostage until we pay. We paid the down payment, but they went into the car's glovebox without asking to grab our registration before finally giving the keys back. Strangely, after the down payment, Dan mentioned that we could potentially get the car tomorrow. This was out of the blue, as he said 5-9 days originally, yet suddenly can guarantee that the car will be here the next day. We couldn't make it until the weekend but the RMV system was down, so we had to wait for the following week. Since it was the month-end on the following Monday, they needed us in by Monday to sign documents, originally pushing us to come in by 5 or the car would not be ours, which was impossible given work schedules. They eventually said we could come after 5, so we went in then. At that point, we figured we'd see the car and be happy. Two problems arose: they were charging $799 for parking sensors that were $699 when we first discussed pricing, and the paperwork suddenly said it had 133 miles on it, despite the insinuation that this was a car that was fresh off the truck (it was actually a car swapped from Northampton). We expressed our displeasure at this as we were expecting a car that was coming directly from Honda manufacturing. We also couldn’t see the car because they implied that the car was being worked on for the parking sensors. We were already in the finance office and thinking the parking sensors were being installed anyway, we signed the papers and hoped for a smooth delivery. I ended up going to the back of the dealership and saw the car sitting there. At the end of the week, we arrive to pick up the car, and what do you know - the car now has 193 miles! Despite showing our displeasure at having miles put on without our knowledge, they did it again. This time, they tell us that the parking sensors aren’t actually installed by their mechanics. They had to drive it 60 miles round trip to a third-party shop to get it installed. Paul wasn’t 100% sure where the car went, saying “it could be Norwood or Plainville, I can’t tell you.” Through it all, nobody could be honest and be upfront about things that we cared about - whether they sell at MSRP, how new the car is, and they don’t even have enough insight into their own practices to tell me where the car went for the sensor installation.

THEY WILL RIP YOU OFF. THEY ADD EXTRA STUFF IN THE CONTRACT, WHICH THEY MAKE YOU BELIEVE IS FREE SINCE YOU ARE BUYING A NEW CAR.

started off ok my saleswoman was super nice and unfortunately got upset at her but really should of been upset with the finance person and manager. Told me they can put whatever price they want and dont have to listen to honda i had a friend with me and when he saw the payments and total he was telling me heck no i was shocked. I clearly told them i wanted a lower car payment from $612 the civic was $750 a month i have a 2018 wrx sti at the time had 32k miles and KBB was $34K owed about $32k offered me $25K and wanted the OEM exhaust all i had was a aftermarket exhaust on the car too. i wanted something better on gas compared to 16 mpg-18 mpg i would get in my sti but at that price i will keep it my sti was 38k out the door when i got it.